Two Men and a Truck Moving
Mover in Jackson, Missouri
Its address is in Columbia, Missouri. It appears here because Google returns it for Jackson.
Google rating
4.7
Ratings counted
391
Are 1 or 2 star
7.2%Above typical
The rating breakdown
28 of the 391 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 348 | 89.0% | |
| 4 star | 11 | 2.8% | |
| 3 star | 4 | 1.0% | |
| 2 star | 3 | 0.8% | |
| 1 star | 25 | 6.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 7.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings8 · 35%
- Crew conduct3 · 13%
- Items missing or never delivered1 · 4%
Counted across the 23 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
One of the worst moving experiences we've ever had. Quoted by the owner for a 5-6 hour move, the 3 men were extremely slow, didn't get all of our items moved in that time frame and had to leave for another job. They didn't wrap or protect our furniture. Our expensive king size mattress was torn and stained with a black-tar like substance, a desk was gouged and scratched, a nightstand has a chunk of wood missing and my son's new white dresser has black marks on the top of it.
Would not recommend. We had 11 pieces of furniture at two houses all ready, some in the driveway, we wanted it to go smoothly and quickly. They loaded the stuff from the first house and we drove to meet them at the second. It took them almost 45 minutes to get there after we had already arrived and brought more stuff down the stairs to the driveway. They refused to use the gate entrance and parked on the road far from the apartment.
Sorry to hear this but we are unable to find any record of you as a customer.
If I could choose zero stars, I would. We had Two Men and a Truck move us into our new home one year ago. At the end of the move process, one of the movers told me that he had to show me something. Our headboard had been broken during the move and he apologized, saying that he had not tied it down properly in the truck. This bedroom suite was one that we paid $3500 for because it was solid oak and made in the US.
Mary, it’s unfortunate we couldn’t come to a solution. The team provided options at the time, however we didn’t hear back for a year with your decision, which was something we couldn’t provide.
I used Two Men and a Truck to move my household items into a storage unit for 6 months. I trusted that they would know how to reasonably place items in storage to prevent damage from occurring during that time. Apparently, they stacked intricate tables on top of light colored sofa cushions that not only stained the cushion but created large indents in the fabric. I thought it would be common sense to not put the face side up of the cushion against something that would cause indents as such, but clearly not.
Laurel we are sorry that your cushion was damaged, but as we discussed over the phone, we do not insure items that are damaged due to the conditions of a non-climate controlled storage unit, especially when additional storage unit protection is declined.
Do NOT use this company! They abandoned us on the day of our move, damaged our lawn and refused to pay for it AND kept half our deposit. When I hired them to move us, they told me that I would forfeit my deposit if I cancelled within 3 days of my move. What they didn't tell me was that they would keep half of my deposit ($695) if one of their incompetent drivers made a mistake. We hired them to move us with 2 26’ trucks last month. We had ~3 inches of snow on the ground.
Erin - our team believes in the safety of our team and trucks. Without a proper driveway, we were unable to access the home after trying for four hours, needing a tow truck to pull our team out. We have submitted the refund of your deposit.
We usually move ourselves but we needed movers this time because I sustained a neck injury in a vehicle accident in December, 2018, for which I am in physical therapy. We scheduled a move with Two Men and a Truck Mid-Missouri for two 26' trucks, to load in Jamestown, MO on 2/18/19 and unload in Barnhart, MO on 2/19/19. At $5580, this was not the cheapest option for us, by far. But we chose them based on their good reviews.
Chad, as we replied to your wife, Erin, our team believes in the safety of our team and trucks. Without a proper driveway, we were unable to access the home after trying for four hours, needing a tow truck to pull our team out. We have submitted the refund of your deposit.
We hired Two Men and a Truck to off load our trailer. We noticed a few behaviors that were shady like excessive breaks, spending copious amounts of time out of view. One guy was particularly interested in asking questions about the contents of boxes. He tried to move a stand up jewelry box in the garage, little did he know the thing was used as a sewing box ! We are missing several items that I know came off the truck ! My children's toys a crock pot and various other things!
Kim, we don't appreciate the allegations of theft before you have had a chance to sort through the items that were unloaded into your house. Our men were able to point to the location in the house of all the items you listed as "stolen." Since we did not pack your boxes, our movers ask questions…
Our house was not fully moved/packed. The movers worked slowly most of the day and then suddenly announced that they had to leave at 9pm no matter what and that not all of our things would fit on their trucks. When we asked to speak to their manager he refused to talk to us on the phone and I could hear him laughing about this through the phone. We paid them $10,000 for this move and our stuff was damaged and our hard wood floors were scratched.
We are sorry you did not have a good experience. Unfortunately, there is not much we are able to do when we arrive to a move that is 4 hours away and the inventory is vastly different than what we were told we would be moving.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous167 · 52%
- Worked hard and fast132 · 41%
- Careful with belongings54 · 17%
- Turned up when they said43 · 13%
- Kept in touch8 · 3%
- Price matched the quote3 · <1%
Counted across the 320 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
We found a King size bedroom set on craigslist for a good price but after going to see it we knew we could not move it from the second story of the house where it was, and then to ours. We called 2 men and a truck and after getting over the sticker shock of why on earth it could possibly cost so much to have someone do your moving for you, we decided we wanted the bedroom set enough to pay the extra to hire 2 men and a truck to move it. (still thinking it cost a lot).
Wow Nathan! Thanks for the awesome review. We will be sure to send your compliments over to the guys. Thanks for choosing TWO MEN AND A TRUCK!
Great experience and terrific moving crew, driver David and movers Jeremy, Dakota and Koko did a professional job. These guys were on time and communicated extremely well. Smooth process and highly recommend.
Wow Jim, thank you for the review! We truly appreciate your kind feedback. We know moving can be difficult so we make it our mission for the process to be as stress-free and easy as possible for you. We wish you all the best in your new home!
I highly recommend Two Men and a Truck. As I approached my move, this company was recommended to me by at least 20 people, so of course I called. Faith got me started by helping me make my list, then she gave me an estimate, letting me know I could make changes if needed. Moving day, Lucas and John arrived promptly. They had the all the padding, moving equipment and know-how to get the job done properly. I tagged everything going to separate from donations so they could survey things and decide what to load first.
Misu, we're thrilled to hear about your positive experience with our team! It's great to know that Lucas, John, and Faith were able to make your move less stressful and more efficient. Your recommendation means a lot to us. Thanks for choosing TWO MEN AND A TRUCK!
These guys were absolutely fantastic! As far as cost they were the best quote I got, and that’s great and all, but the guys that came to move my stuff were top notch. I deal with customer service and client satisfaction every day, and since I deliver excellent service I have high expectations that are usually not met. Nick, Evan, Tynan and Caleb totally exceeded any and all expectations. They were extremely professional, friendly, trustworthy, efficient, hard working, and were overall, just a great group of guys!
Wow Clayton! Thanks for the awesome review. We will be sure to send your compliments over to the guys. Thanks for choosing TWO MEN AND A TRUCK!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff43
- careful handling of furniture14
- careful movers11
- smooth move10
- efficient move6
- item placement4
- household moving3
- moving heavy items3
- long distance move2
- accurate estimate2