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Two Men and a Truck Moving

Mover in Lake Worth, Florida

Its address is in Palm Beach Gardens, Florida. It appears here because Google returns it for Lake Worth.

Google rating

4.7

Ratings counted

526

Are 1 or 2 star

7.0%Above typical

The rating breakdown

37 of the 526 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.

Google’s published star breakdown

Distribution of star ratings as published by Google
RatingDistributionCountShare
5 star
48191.4%
4 star
51.0%
3 star
30.6%
2 star
51.0%
1 star
326.1%

Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.

Against every mover we can rate
0–5%
7,614
5–10%
2,324
10–20%
1,521
20%+
538

The marker is Two Men and a Truck Moving at 7.0%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.

Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.

What the complaints say

Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.

  • Damage to belongings12 · 39%
  • Price rose after the quote3 · 10%
  • Items missing or never delivered2 · 6%
  • Crew conduct2 · 6%
  • Stopped responding2 · 6%
  • Belongings withheld over payment1 · 3%
  • Claim or refund went nowhere1 · 3%

Counted across the 31 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.

In their own words

1-star Google reviewE C.5 months ago
If I could give these people zero stars I would. For what it's worth Tony and his partner were polite and professional but at the end of the day, they or the team from this location that moved my belongings into storage in August, damaged my 55" Samsung Smart TV and then management hid behind the free insurance I selected as if .60 cents a pound makes any sense for an electronic item.
2-star Google reviewNick B.10 years ago
I was very clear about all the details of my move in setting up the quote with Jason at Two Men and a Truck. The estimated time for my move was 5.0 hrs. It took the 3 guys almost 5hrs to casually and at their leisurely pace load the truck with my 2 bedroom apartment of which I had already moved myself 1/3 of the contents. They asked me to sign a waiver to pay for an additional 3-4 hours which is unacceptable and I refused.
1-star Google reviewFrancisco P.4 years ago
My experience with team that moved my items was horrible. They fistruyed one furniture. It cannot be used anymore, but it was not an accident. They weren't careful about it. It seemed that they did not care, that they wanted to end soon. They dropped our Airfryer as well. In addition to that, they did severe damage to the staircase when they brought the items up to the second floor of our house. So much was the damage that we had to call the builder of the house to see if he could repair it.
Reply from the business

Hello Francisco, We're very sorry to learn of your recent move experience. With a 96% referral rate, we can assure you this is not the norm. You are not in our system at this location, we are individually owned franchises and have different operations and crews.

1-star Google reviewHunter6 years ago
USE at your own RISK! I moved across the country and after speaking with their rep, he confirmed movers with me over the phone. However, once arriving and the movers never showed. I spoke with management and they were unwilling to own their mistakes. They refused to send movers or make any adjustments in their schedule even after admitting they had time. Furthermore, the clear disrespect, tone and choice of words used were unprofessional. I’ve never been treated so horribly.
Reply from the business

Hunter, You have reviewed the West Palm Beach Franchise but we don't have you in our system. Feel free to contact our office and we'll see if we can connect you to the company you meant to review.

1-star Google reviewMissJay 2.3 years ago
DONT USE THIS COMPANY AT ALL!!! They held my cousins stuff hostage saying that to move her stuff it was $200 but when they got the their destination they wouldn't let it go till she $2000 then and after that they lowered it to $1700 then to $1500 which my grandma has to pay outta pocket. Don't use these ppl they'll steal your stuff and hold everything you own hostage till you pay them 10x to 20x what was agreed upon
1-star Google reviewG M.5 years ago
I have been trying to get ahold of this location for the last 2 weeks to receive a quote on a move. I have called, no answer. I have submitted for an online quote, was told a representative would be on contact with me soon, never heard from them. I tried requesting for a text quote just for the same thing the online quote told me. Safe to say, they are clearly not interested in receiving new business.
Reply from the business

Hello Gabby, I am sorry you were not able to reach us, were you trying to get into contact with the West Palm Location? We do not see your quote in our database, I'm not sure if you submitted it to another location.

1-star Google reviewKim Z.9 years ago
Please do not ever use this company. I have used them before in Chicago and had the best experience ever so I called them locally- I'm so sorry I did this because the West Palm Beach franchise is a total scam. Look at other reviews on Yelp with the same concerns. They told me it would be $240 for two hours which I thought was fair and I just wanted them to move 30 boxes into my attic. It was a move of boxes of 10 feet maybe.
Reply from the business

Good afternoon Kim, We had our general manager come out to your new location to speak with you about your concerns with your move. As management explained, before we can address your claim for restitution of repairs made, we would need to see the paid invoice.

1-star Google reviewNicole L.3 years ago
I used this company to move a total of 4 pieces of furniture approximately 25 minutes distance. Not only did it cost over $500, my furniture was ruined and my brand new build home was destroyed. The movers dragged the furniture up the new wood steps causing chips in the wood and stain up every step. They put a large dent in the wall. My white couch was covered in black stains (the 1 mover told me it was because the other mover was wearing dirty black gloves).
Reply from the business

Hi Nicole, we are currently working with you and are rectifying the situation under the agreement terms you've signed. We did send someone to repair the damages and the documentation you signed stated that you were happy with the repairs.

What satisfied customers point to

The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.

  • Professional and courteous201 · 46%
  • Worked hard and fast185 · 43%
  • Careful with belongings79 · 18%
  • Turned up when they said75 · 17%
  • Kept in touch21 · 5%
  • Price matched the quote5 · 1%

Counted across the 435 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.

In their own words

5-star Google reviewCrissy L.2 years ago
Absolutely stellar experience with Two Men and Truck! From start to finish, this company exceeded all my expectations while helping me move my two-bedroom condo. The process began with Carla from the office staff, who was incredibly helpful in setting up the appointment. She was friendly, efficient, and made sure all my questions were answered. To me, this set the tone for a great experience. On moving day, the men arrived with a truck so big, there was some space left over inside the truck.
Reply from the business

Hi Crissy. Wow! Thank you for providing such detailed feedback about our moving team here in West Palm Beach. I will be sure to pass along your summary to the moving team: Chris, David and Wadlor. We appreciate you choosing TWO MEN AND A TRUCK for your recent move!

5-star Google reviewChuck T.Edited 7 months ago
⭐️⭐️⭐️⭐️⭐️ Outstanding Experience with Two Men and a Truck We had an absolutely amazing experience with Two Men and a Truck. From start to finish, everything was seamless and handled with true professionalism. The crew moved everything in our home and even assembled beds in all of the bedrooms for our family, which was a huge help. Carla was an incredible coordinator—she made the entire process smooth and worked hard to get us a great price for a fairly complex move.
Reply from the business

Thank you, Chuck, for sharing your experience with us! We're thrilled to hear that our team, especially Carla, made your complex move seamless and stress-free. Your recommendation means a lot to us. Thanks for choosing TWO MEN AND A TRUCK!

5-star Google reviewApril A.3 years ago
This was my son in laws (Patrick Moreno) annual free move and the two guys that moved me were awesome. Patrick took the day off to come help me with the small stuff and even helped the guys a little bit. Junorise and Dillon had just finished a move prior to me so when they got to my place they jumped right into moving and wrapping my furniture. They were very gentle with wrapping my furniture and moving my stuff down the stairs (I lived on the second floor and had no elevator).
Reply from the business

April, We appreciate the time you took to give us such a great rating! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you!

5-star Google reviewUmma G.8 years ago
I’m a repeat customer but today was exceptionally a great experience,if it wasn’t I wouldn’t be leaving a five star review and I’m not even unpacked,however I wanted to thank the whole two men and a truck staff, Carla and Kerry who really helped me out today and went above and beyond, as well as my excellent move team deron, Victor and Pedro.
Reply from the business

Umma, Thank you for taking the time and giving us your feedback. I'll pass it on to the TEAM!

What Google’s own summary highlights

Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.

  • polite staff51
  • moving team30
  • professional movers24
  • smooth move20
  • furniture moving15
  • careful movers13
  • efficient movers10
  • quick move10
  • booking process6
  • responsive office team2
  • long distance move2

Before you hire Two Men and a Truck Moving

Whatever this company’s numbers say, the same handful of things go wrong on a move. These guides are how to keep your side of it tight.

All moving guides →

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