Two Men and a Truck Moving
Mover in Litchfield Park, Arizona
Its address is in Goodyear, Arizona. It appears here because Google returns it for Litchfield Park.
Google rating
4.4
Ratings counted
292
Are 1 or 2 star
13.4%Above typical
The rating breakdown
39 of the 292 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 244 | 83.6% | |
| 4 star | 6 | 2.1% | |
| 3 star | 3 | 1.0% | |
| 2 star | 4 | 1.4% | |
| 1 star | 35 | 12.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 13.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings11 · 31%
- Crew conduct5 · 14%
- Late, delayed or a no-show4 · 11%
- Stopped responding3 · 9%
- Price rose after the quote2 · 6%
- Items missing or never delivered2 · 6%
- Claim or refund went nowhere1 · 3%
Counted across the 35 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would not recommend these movers unless you're prepared to have your items stolen. Benito and his team moved me from Arizona to California so it was a two day move. When I finally unpacked everything, I realized my Nintendo switch and the games that went with it and the charging port were all missing. It came to over $500 worth of items., I triple checked that it was really no where to be found before I reached out to Benito who directed me to his manager, Iyan.
Hi Ms. Najafi I am very sorry to hear about your bad experience. I also understand you have called into the office the last couple of weeks with no action being taken. I am personally looking into this issue and want to ensure this issue will be resolved as quickly as possible.
I would never recommend this service to my worst enemy. Called on the phone to get and estimate and movers arrived around 20 minutes late (not as huge of a deal for us) and pointed them to what needed to be moved from our home into the storage unit. They loaded up the truck and this is when things started to go downhill. It seemed pretty quickly that they were not actually taking care of any of my belongings. Things clearly marked fragile were tossed into the van.
Hi Ms. Lyons, we are very sorry to hear about your experience. We are not able to locate your recent move in our system under the name of Rose Lyons. Therefore we have no contact information to get a hold of you to resolve any of your issues.
worst movers I ever had. needed help packing and they put my kitchen knives in vertical with the tips straight up and sliced my arm when opened box. ruined fine art, broke priceless collectable and would not account for anything. paid for 3 men per hour. was supposed to be a 3 hr move, however they sat around for 2 hrs doing nothing and when I complained they threatened to leave. my 3 hr move turned into 8 hrs and charged me for 8. never use this company, ever.
Joan, we would like to sincerely apologize for your experience. If you could call our office at [phone removed] we would love to discuss this further.
We decided to use this company due to their reputation. They also have some of the highest prices in the valley. We assumed their cost reflected their quality. We were not happy with the services provided to us by these movers. The movers had a great start in the beginning, extremely cautious with how they handled our furniture. Once we got to unloading we noticed a change in effort. We had two pieces of furniture completely damaged. Multiple boxes dropped down a fight of stairs.
would strongly advise anyone to avoid this moving company. This was hands down one of the worst service experiences I’ve ever had. They showed up already complaining, saying things like “we’re on our 11th hour of work” and “we were just thrown onto this job.” That alone set the tone for how the rest of the day went. They moved painfully slow, dragged the job out for hours, and clearly had no sense of urgency or professionalism. Despite having plenty of room in the truck, they refused to take all of my belongings.
We're sorry to learn of this experience, Nicole. Please contact our office at [phone removed] to discuss this matter further.
The middle of May my husband and I moved. Downsizing from a large home to a temporary place placing a lot of items in storage. The crew seemed friendly enough and worked all day. I was not able to watch all of them packing up our items. When we got to the storage unit to place items in it I could see a lot of the items had not been carefully packed and already had noticeable damage. They said to just let the office know the next day. So I called within a few days and talked with Doris and others.
Mary, we are sincerely sorry you did not have a good moving experience and can understand your frustrations. Please contact us at [phone removed] as we would be happy to discuss this with you further.
The move with this company was a nightmare. 4.5 hours to pack a truck from a 2 bedroom condo. They RIPPED our one and only couch during the move, right in the middle of the chaise lounge cushion- non flippable cushion. I have spend the past 4.5 weeks trying to get them to fix this. I have given up work time and weekend time amongst many phone calls. They have given me the run around every step of the way and my couch is still not fixed.
Megan, we're sorry that the repair isn't moving as fast as either of us would like. We're doing our best to get it taken care of but it is very difficult to do that with the sample that we have.
Damaged furniture and lost hardware. I would never, never use this Company again. My nightstand had a dolly pushed through the bottom drawer, ruining it. Also my Daughters dresser is missing the hardware, it is specialty sizes and we have not been able to put it back together without it. They take lamps, mirrors, anything that is easier to move apart, which is fine, but they do not keep track of the hardware. They are only concerned with getting their tip, and getting the things moved quickly.
Barbara, we are truly sorry that you didn't enjoy your experience. We really do our best to cater to everyone's needs and 96% of the time we get it right. We give our customers 4 days to report damages and even then there is a little flexibility but after more than 2 weeks we can't be held…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous102 · 49%
- Worked hard and fast81 · 39%
- Turned up when they said43 · 21%
- Careful with belongings37 · 18%
- Kept in touch14 · 7%
- Price matched the quote1 · <1%
Counted across the 209 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
We recently moved from our townhome to a new house, and Two Men and a Truck made the entire process smooth and stress-free. From the beginning, their communication was excellent. They answered all our questions and explained the moving process clearly. On moving day, the crew arrived on time and worked efficiently. They handled our belongings with great care, wrapping and protecting our furniture and fragile items. The move itself was flawless. The movers were professional, friendly, and experienced.
Hi Mr. Meade, thank you very much for the detailed and thorough Google review about your experience with our Glendale South Office and Moving Team. It is so great to hear that our experienced moving team of James and Mike knocked it out of the park with your move during a very busy moving season.
Two Men and a Truck sent Rob, Mike, and Eric to pack us up. So capable and fast they finished under the estimate. They worked with great care, asking how we would like the packing effort to proceed, and tackled a challenging job with good humor and grace. Highly recommend!
Hi Nancy, Thanks for the great review! We appreciate your recognition of our Glendale South Moving Team and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you.
Two Men and a Truck had been recommended to me by many of my friends who have used them. All of my friends gave me the best compliments of Two Men and a Truck. I recently used their services and realize how awesome do you guys are. The professionalism started when I spoke with Emmy to schedule my move and then again with John for follow-up questions. They were kind, polite, and very knowledgeable. My greatest satisfaction was when it came to the actual move. I was assigned James and Johnny as my Moving Team.
Hi Mr. Lee. It is great to hear you had a wonderful experience from the start with booking your move through the execution of your move. We really appreciate you taking the time out of your busy schedule to share your Moving Experience.
I had an amazing experience with Two Men & A Truck. I this is my second time using them, my last move was a competitor and they were awful! They showed up on time and went above and beyond to help me with my move. I don't have the strength that I use to and they helped me were ever they could. The pricing was comparable, they estimated two trucks with 4 men for 4-6 hours. They completed the move in plenty of time and made sure that nothing was left behind for me to move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff17
- professional movers14
- fast move6
- careful movers4
- lost screws2
- heavy item moving2
- office move2
- no hidden fees2
- safe move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial