Two Men and a Truck Moving
Mover in Louisa, Virginia
Its address is in Charlottesville, Virginia. It appears here because Google returns it for Louisa.
Google rating
4.8
Ratings counted
517
Are 1 or 2 star
3.3%Around typical
The rating breakdown
17 of the 517 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 484 | 93.6% | |
| 4 star | 12 | 2.3% | |
| 3 star | 4 | 0.8% | |
| 2 star | 2 | 0.4% | |
| 1 star | 15 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 3.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings2 · 22%
Counted across the 9 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This is a long overdue review. We've moved a lot - even across the country, but this was one of the worst moves even though it was local. This was a big move with valuable furniture and art. The loading went OK since we had already packed everything except for the furniture and art. All the boxes we packed were labeled by room and contents. The damage was discovered after the move. If the Forman chosen for the job is not good your move will be expensive, difficult and there will be damage.
We are truly sorry for the experience you described and we take these concerns very seriously. We understand your frustration and we want to make this right. Please reach out to our Charlottesville office directly if you have not already done so so we can address everything you have shared.
Our move was a month ago and we've had one headache after another since the move ended. First, an electronic standing desk got damaged during the move. Not really a big deal, I thought, since a damage report was filed and I was assured we'd …
Hello Meret, Our goal at TWO MEN AND A TRUCK is to exceed our customers’ expectations. We are truly sorry some of your items were damaged during your recent move with us. After reviewing our records, our team has taken the appropriate next steps toward resolving this issue, based on the level of…
I used this company to move me from my current location to a place 5 minutes up the street!! I spoke with Scott Weaver about my move and a quote for the services!! Scott stated these words to me and provided me with an estimate of my move!! …
Hey Helen, I am sorry we could not meet your expectations. When we spoke during your post-move follow-up call, you mentioned that you were very impressed with our services and how our crew performed on the job.
Worst - most fraudulent company I have ever had the displeasure of having our money taken and no service given ever. Since emails don't get answered and no one will have a conversation we have had to contract an attorney and make reports …
Hi Meredith, We take this kind of feedback very seriously, but after a thorough search of our records, we have not been able to locate any move or payment associated with your name. It’s possible you may be referring to a different moving company or another franchise location.
I would stay far away from this moving company. I thought they would be solid given the 4.5 star review, but I was extremely disappointed with their service. The guys arrived on time, and that's probably the only good thing they did. The …
Hi James, We are so sorry to hear this was your experience and can totally understand your frustrations. Hearing your feedback however, this is something completely out of the norm and we will discuss with our teams.
Two Men and a Truck was used this week to move in our new neighbors into the upstairs apartment. I came home to find my flowerbed (I'm the below apartment) trampled on with big footprints, my decor bent and my outside light in flowerbed …
Dear L Taylor, Thank you again for speaking with us by phone. As we discussed, our Charlottesville location was not involved in the move you referenced, and we have confirmed that the service in question was completed by a different TWO MEN AND A TRUCK® franchise.
What seemed like a good experience turned out to be a moving/loading DISASTER! We used the Charlottesville team to load a trailer for a cross country move. My first review was that I liked the movers and they seemed conscientious. As it …
Dear Chris, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. Customer satisfaction is extremely important to us, and we always aim to provide the highest level of service.
Incompetent and Unethical DO NOT trust this company with your belongings! I had them move appliances and furniture from my house and store them while we were having our hardwood floors …
Mr. Byrd, thank you for taking the time to share this. We do not dispute that damage occurred during your move, and we took ownership of it. We transported the curved glass piece to a specialist in Virginia Beach at our expense so the repair would be done correctly, and we reimbursed you for the…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast10 · 45%
- Professional and courteous9 · 41%
- Turned up when they said6 · 27%
- Careful with belongings5 · 23%
- Kept in touch3 · 14%
Counted across the 22 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
I had a wonderful experience with Two Men and a Truck from start to finish. Gellerman and Vick were friendly, professional, efficient, and truly customer-service oriented throughout the entire process. From receiving the initial quote to moving out and then into my new home, everything was handled smoothly and professionally. They were punctual, careful, quick, and made what could have been a stressful experience feel easy and seamless.
Mary, Gellerman and Vick set a high bar, and we are glad they carried it all the way from your initial quote into your new home. Punctual, careful, and quick is a tough combination to pull off, and hearing that a stressful day felt easy and … More
Had an EXCELLENT move from Charlottesville with Robert and Will. They were both very nice people who were timely, efficient, helpful, and very careful with all my furniture. They helped disassemble and reassemble my bed, planned ahead of time with me where to put everything, and even helped me with some impromptu layout/design choices in my new place!
Jimmy, what a wonderful review! Robert and Will will be so happy to hear this, and Alicia will love knowing the estimate process set the right tone from the very beginning. Timely, helpful, efficient, careful with furniture, planning ahead for placement, and even jumping in on some impromptu design…
We recently used Two Men and a Truck for our move, and the experience was excellent from start to finish. The crew was professional, courteous, and incredibly hardworking. They arrived on time, handled our belongings with care, and worked efficiently throughout the entire move. Moving can be stressful, but they made the process smooth and worry-free. The team was friendly, respectful of our home, and went above and beyond to ensure everything was transported safely.
Thank you so much, Ericka! A smooth and worry free move that leaves you feeling genuinely well taken care of is exactly what we set out to deliver every time. Knowing the crew brought a positive attitude, treated your home with respect, and went above and beyond on the details means everything to…
Highly recommend this team! We had the best moving experience with Rob and Will. My husband and I have both moved many times before, and this duo was hands-down the most friendly and professional team we’ve ever worked with. They worked great together, wrapped/loaded all our things with care, and were easy to communicate with throughout…as we downsized from a larger suburban home and moved into a smaller townhome six hours away in an apartment complex.
Thank you so much, Meredith! Downsizing and moving six hours into a new space is a big undertaking, and we're so glad Rob and Will made it feel manageable. Navigating stairs, tight spaces, and heavy furniture takes real skill and patience — and it sounds like they had both in abundance.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers64
- courteous staff61
- efficient movers37
- courteous movers17
- careful with furniture14
- respectful crew7
- quick loading7
- efficient unloading6
- local move6
- moving heavy furniture5
- long distance move2
- bed frame assembly2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- yelp.comreviews