Two Men and a Truck Moving
Mover in Nixa, Missouri
Its address is in Springfield, Missouri. It appears here because Google returns it for Nixa.
Google rating
4.8
Ratings counted
1,219
Are 1 or 2 star
4.4%Around typical
The rating breakdown
54 of the 1,219 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,123 | 92.1% | |
| 4 star | 29 | 2.4% | |
| 3 star | 13 | 1.1% | |
| 2 star | 9 | 0.7% | |
| 1 star | 45 | 3.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 4.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings4 · 40%
- Price rose after the quote2 · 20%
- Items missing or never delivered1 · 10%
- Late, delayed or a no-show1 · 10%
Counted across the 10 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I hired Two Men and a Truck expecting professional movers. What I got was one of the worst service experiences I have dealt with in a long time. The crew arrived 1 hour and 45 minutes late with little communication. Once they finally showed up, it became obvious very quickly that they were inexperienced and had no idea what they were doing. The move was painfully slow and it honestly felt like the job was being dragged out just to increase the hours on the bill. The packing and loading process was unacceptable.
Thank you for reaching out Mr. Caccamisi. We are reviewing the details of your move and will be contacting you soon to resolve the concerns on your move. We do apologize that we did not meet your expectations and will do everything in our ability to rectify the situation.
The final charge for my move was much higher than the original quote, even though I had already disclosed that the building didn’t have an elevator and had suggested convenient parking options for quicker access. Instead, the movers parked …
We're sorry to learn of this, Dhalia. Please contact our office at [phone removed] to discuss this matter further. We take all feedback seriously, and we will address this with our team.
Today Two Men and a Truck moved my niece. I hung my purse in the laundry room. My money was stolen from my wallet. Something told me not to hang it there, but I trusted them. I am so pissed. My niece even gave them a tip for each of them. …
Thank you for taking the time to speak with us and for bringing this to our attention. We truly appreciate you calling in and having an open, honest conversation with our General Manager, and we hope everything was able to be cleared up during that discussion.
Never again. Quoted 1300. Charged over 3k. Broke our TV. Told we would be called. We were not. We reached out and spoke to Levi who gave us the quote. Told him the multitude of issues with our move. The fact that it took them over 12 hours to move a 2100 sq ft home to a storage building, the fact that the storage building was 2 miles away and they took 2 hours to get there, we had to help move furniture to the living room to speed them along, we moved the grill from the backyard to the side of the house for them…
Hi Elizabeth, Pat already had a scheduled call with your husband for this morning to discuss and resolve these matters for you. Pat will bring other management up to speed … More
This is the worst experience I have ever had. These movers did not care about our property at all. We clearly marked our boxes fragile, and my husband's paintings as fragile, and what did they do??? They stacked them underneath a pile a boxes. That was consistent with all of the fragile boxes. Almost like they purposefully stacked heavy boxes on top of the fragile ones. Don't trust these people. You have to closely supervise whatever they do.
Good Morning Anderson Anderson, We are sorry to hear the news about your recent experience. Due to the alias we will not be able to determine who you are unless you email or call us. We will be happy to resolve any issues and care for your through the process. Look forward to hearing from you.
We hired them to move show cases they broke one refused to clean up the glass we are still cleaning up glass 3 days later they also sent 2 guys when those guys got to location to drop off they waited for minutes with out working for other …
Hello Brian. I believe Clint from our office has talked with your business associate Tim and is working on resolving this matter. If you have any further questions please do not hesitate to reach out to us.
I didn’t hire the company. My neighbor did. Seems the company instructs their employees to block peoples driveways when it makes their job easier. It’s takes them roughly 20 minutes to secure everything, put their ramps up, close the doors …
Hi Joseph, Thank you for bringing this matter to our attention. Would you care to call our office please so we can speak to this issue with you? Thank you for your time. Any member of management will be happy to take the call Thanks James,
I had my things moved into storage and then put on a UHaul to move later. When things were put in storage, some items got broken and the storage units were packed hap-hazardly. During the next encounter, when bring put on the truck, …
We're sorry to learn of this experience, Amy. It is my understanding that our Claims Manager has reaced out to you in order to resolve this matter. If you have any further needs please do not hesitate to reach out to our office at [phone removed]. Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 60%
- Careful with belongings5 · 25%
- Worked hard and fast5 · 25%
- Kept in touch3 · 15%
- Turned up when they said1 · 5%
Counted across the 20 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
I had a great experience with the crew. Not good with names but I think it was Jordan,Chris and Cooper. They were very fast careful and courteous. Couldn’t believe how quickly they got the job done.
We're thrilled to hear about your positive experience with our crew, Pamela! It's wonderful to know they were fast, careful, and courteous. Thanks for choosing TWO MEN AND A TRUCK!
I had a really positive experience with Two Men and a Truck! The guys who handled my move were incredibly polite, professional, and worked HARD the entire time. This was a furniture only move with some heavy pieces, and they kept moving, stayed positive, communicated well, and were genuinely kind and respectful throughout a very long day. Moving is stressful, and they made the day significantly easier for me. I really appreciated their attitudes, professionalism, and work ethic.
Thank you, Katy, for sharing your experience with us! We're thrilled to hear that our team made your move easier with their professionalism and hard work. We take all feedback seriously and will address the mishaps with our team. … More
We had the pleasure of working with Two Men and a Truck Moving in Springfield, MO. First, Olivia, coordinated all details for the move and was great to work with. She was efficient, polite, and had outstanding customer service skills. The day of the simulator move in Conner, Jovone, and Nick arrived ready to go. Initially they checked in with me to let me know when they would arrive, which I truly appreciated.
Thank you, Lori, for sharing your wonderful experience with us! We're thrilled to hear that Olivia, Conner, Jovone, and Nick provided exceptional service and made your move seamless. We appreciate your high recommendation and look forward to assisting you again in the future.
What a great experience! Sonya in the office was so helpful and got me quotes, updated things as my needs evolved, and followed up after to ensure everything went smoothly. Rory and Logan S were on my move and communicated well, were able to start earlier than expected due to their efficiency, and stayed until everything was completed. They did load and two location unload so followed my list for item load order and handled it all perfectly. They were friendly, polite, and handled our items with care.
Thank you, Echo, for sharing your wonderful experience! We're thrilled to hear that Sonya, Rory, and Logan S provided exceptional service and made your move seamless. Your recommendation means a lot to us. Thanks for choosing TWO MEN AND A TRUCK!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff177
- careful handling173
- professional movers134
- efficient movers28
- furniture moving22
- moving heavy items16
- quick move12
- office move8
- junk removal8
- piano moving5
- interstate move4