Two Men and a Truck Moving
Mover in Roseville, Minnesota
Its address is in New Brighton, Minnesota. It appears here because Google returns it for Roseville.
Google rating
4.9
Ratings counted
1,071
Are 1 or 2 star
2.4%Around typical
The rating breakdown
26 of the 1,071 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,027 | 95.9% | |
| 4 star | 14 | 1.3% | |
| 3 star | 4 | 0.4% | |
| 2 star | 3 | 0.3% | |
| 1 star | 23 | 2.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 2.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings4 · 50%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst customer service ever!!! They are rude, talk to you as if you do not understand anything when you absolutely do! The movers took their sweet time, they were nice, but were sent to the wrong address to begin with! Basically ripped me off in the total cost. Damaged my furniture and didn’t wrap it properly! I am so frustrated because my father was the one who recommended them and he raved on how they were quick and efficient and the price was exactly the price.
We're sorry to hear about your experience, Sabina. We take all feedback seriously and will address this with our team. Please contact our office at [phone removed] to discuss this matter further.
This company is as dishonest as the day is long. Had an appraiser come out and he estimated the items at double the weight despite being informed of the actual weight of the items. The items in question are arcade cabinets, which individually range anywhere from 150-200 pounds and they wrote up an estimate for 450 pound arcade games, 3 men, and 61 man hours between them loading/unloading for a grand total of nearly $14,000 to move a dozen or so games.
Hello Justin, We appreciate the time you took to leave us feedback. Please know that customer happiness is our top priority and we are upset this has not been your experience. We would appreciate the opportunity to discuss this with you further so we can improve. Respectfully, Chad
Please explore your options before picking movers. They will try to take advantage of you. They wanted to charge me over 700$ to move 2 pieces of furniture 1.9 miles......everywhere else I've been quoted 300$ or less...what's up with that ? In response to reply of buisness: Of course its only an estimate, you think someone is really going to be that dense to pay that much money?
It sounds like this feedback is based on getting an estimate from us, and not actually moving. I could be wrong, though. We would like to invite everyone (including you, Dre) to call us at [phone removed] to discuss your moving needs. Have a great day!
During my move today, I didn’t realize my tv was broken until Xfinity came to connect my internet. I turn my tv on and realized it was broken. This is a 75 in TV that I paid $1600 for. Disappointed because Two men and a truck are my go-to movers, and not only did they break my TV, but my living room decor as well. One of my movers today was named King.
We're sorry to learn of this experience, Ayisha. We take this and all feedback very seriously, and use it as opportunities to learn and improve. Thank you.
My experience has been different from others. Movers we're asked to be careful moving heavy items into our new construction home, significant damage was caused in stairwells (hole in wall, flattened outside corners, damage to wall caps and …
I’m very disappointed in Two Men and a Truck. The first two times I’ve used this company I was very pleased! No fuss no must with moving everything! This time the three men that came were friendly and on time. They even said that they were …
Dianne, Thank you for your feedback. We are looking into this issue and hope to resolve it promptly and accurately. Someone from our team will be reaching out to you shortly. We look forward to working with you on the resolution and apologize for any inconvenience.
We used Two Men based on recommendations from multiple friends. Their pricing was great, not the lowest, but seemed very realistic on time, etc. Allie, the woman who took the quote, asked great questions, promised there would be wardrobe …
Hi Joanne - While I am glad Juan and I were able to fix most of your items to your satisfaction & send you a significant amount of money as compensation, I do apologize for your experience. Obviously, this is not the feedback we want, but we will treat this as an opportunity for learning.
The young men that packed up our house were very kind but the truck was just not packed well. 80 percent of our furniture has damage and needs to be replaced.
We're sorry to learn of this, Jennifer. Please contact our office at[phone removed] (option 3) to discuss this matter further. Thanks for reaching out.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast12 · 48%
- Professional and courteous10 · 40%
- Careful with belongings4 · 16%
- Turned up when they said2 · 8%
- Kept in touch2 · 8%
Counted across the 25 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
Marshall and Price B. were prompt, intelligent, experienced, motivated, polite, thoughtful, and strong. They worked well together to quickly move our furnishings. They were happy to relocate anything we changed our mind about. They asked great questions and listened carefully. I can't imagine a better set of movers. I highly recommend Marshall and Price B. of the New Brighton Team of Two Men and a Truck.
We will certainly let Marshall and Price know how you feel about them, Ann! Thank you from everyone here at TWO MEN AND A TRUCK!
Movers: Derick C. Luke H. Two men and a truck moving company was priced very competitively compared to other companies. They were communicating with me about their previous appointment being canceled. They showed up with all the necessary paperwork and equipment. I liked that they took the time to look at the house and things they were moving. Moving blankets and plastic shrink wrap was used to protect my furniture and tv. They also had a mattress bag available for a small fee.
Wonderful review! Thank you so much for your thoughts, and of course for trusting us in the first place with your precious belongings.
We had Two Men And a Truck move us from our home in the Twin Cities to a townhome in Breezy Point. It was actually Four Men and Two Trucks for us! They made our move smooth and trouble free! The four men, Gavin, Derick, Arty and Bradley were pleasant, polite, and hardworking! We couldn’t have hoped for a better team! They took exceptional care of our furniture and belongings. We would highly recommend Two Men And A Truck to anyone planning a move!
Reading your feedback this morning is probably the best way to start the day! Thank you, Cindy!
These guys killed it today! So we needed to move my 90 year old father out of assisted living into a higher level of care. 2 Men and a Truck came, saw and conquered. It took 3 hours and change but it was 94 out and involved running around elderly people and using an elevator Edison would have thought slow. They were flexible, had great attitude and were task oriented. I would highly recommend them
Thank you, Jeff, for your fantastic review! Say hello to your dad for us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff292
- polite staff146
- careful handling94
- professional movers94
- efficient staff63
- quick move23
- quick work14
- furniture moving13
- piano moving4
- strong movers4
- junk removal3
- complicated move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- consumeraffairs.comreviews