Two Men and a Truck Moving
Mover in Urbana, Illinois
Its address is in Champaign, Illinois. It appears here because Google returns it for Urbana.
Google rating
4.6
Ratings counted
565
Are 1 or 2 star
8.8%Above typical
The rating breakdown
50 of the 565 ratings in Google’s published star breakdown for Two Men and a Truck Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 495 | 87.6% | |
| 4 star | 18 | 3.2% | |
| 3 star | 2 | 0.4% | |
| 2 star | 11 | 1.9% | |
| 1 star | 39 | 6.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Two Men and a Truck Moving at 8.8%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Men and a Truck Moving, counted by matching the words they used.
- Damage to belongings3 · 33%
- Crew conduct2 · 22%
- Price rose after the quote1 · 11%
- Late, delayed or a no-show1 · 11%
Counted across the 9 one and two star reviews we have read for Two Men and a Truck Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I recently hired Two Men and a Truck of Central Illinois for a move, and I am utterly disappointed and frustrated with their services. Despite providing a comprehensive list of my belongings, the movers only managed to move approximately 50% of the items, leaving a significant portion behind and causing a logistical nightmare. To make matters worse, the final bill exceeded the original estimate by over $700, with no justification for the excessive charge given the minimal work performed.
Hi Ryan, Thanks for sharing your experience. We completely understand your frustration and apologize for not promptly resolving your concerns. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience. Please call us at [phone removed]
If I could give less than one star I would. Our move was not quoted correctly and we ended up being charged double. They left 20% of our stuff behind (all the heavy stuff). At the end of the day they “dumped” the big stuff in our garage and …
Hello Lori, Thank you for bringing this to our attention. We are very so sorry to learn this occurred during your recent move. We pride ourselves on being the Movers Who Care, and will take your feedback to handle this accordingly.
Very friendly movers – but unfortunately an antique family heirloom was severely damaged during the move. I understand things happen, but I was promised repair and I have received zero support and have been waiting almost 2 months
Kirsten, we are very sorry to hear that we unfortunately damaged such a sentimental item. This has been addressed internally with our team, and we will be reaching out to you this morning to properly handle this.
The communication was terrible. I had my move originally set for October 14 I didn’t get scheduled until the 18th upon arrival of the 18th the guys were unprepared. I was told they didn’t even know they were scheduled for a pack and move so …
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how important clear communication is during a move. According to our records, your approved estimate did not include packing services, and our team completed the services listed.
Just make sure you know how many guys they plan on sending and how big the trucks are. Just know your estimate could be a LOT higher than expected and you may have to move a lot yourself which completely defeats the purpose. Such a let down!
Stacy, we’re sorry to hear that your move did not go as smoothly as expected. We understand how frustrating it can be when the final cost or moving plan differs from what you anticipated.
The manager, Ryan, is the worst lier and really dishonest. Do not trust anything he claimed and promised. If your waived the $100 protection coverage, the movers can smash all your belongings and don’t need to be responsible. …
Hello Dean. This sounds like a misunderstanding of the coverage amounts. We would like to clear this up and work on correcting any damages. Please contact our office to clear up this misunderstanding.
Would not recommend this company. Unprofessional, Dodgy billing practice and Fraudulent! Employees are verbally abusive to customers. They have no regards for your belongings and would break your things.
Hello Ugo, Thank you for your feedback. Please know that customer happiness is our top priority and we are upset this has not been your experience. We would appreciate the opportunity to discuss this with you further so we can improve. Please call our office at [phone removed]
They just canceled on us after we waited on the movers to show for about 4 hours. Literally wish I could give negative stars. Definitely do not recommend, and extremely disappointed in their service.
Hi Macy, we're so sorry to provide such a poor service. We understand how stressful moving day can be, and we truly apologize for having to cancel your move last minute due to an operational issue on our end.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast7 · 37%
- Professional and courteous7 · 37%
- Careful with belongings5 · 26%
- Turned up when they said1 · 5%
Counted across the 19 four and five star reviews we have read for Two Men and a Truck Moving. A review can mention more than one thing.
In their own words
Ladarius and Matt did an awesome job! Thanks so much, guys! Super fast and careful and very friendly.
Thanks for the great feedback, Doug! It's great to hear that Ladarius and Matt provided you with efficient, careful, and friendly service. Thank you for choosing TWO MEN AND A TRUCK as your professional movers!
Had a great experience , The movers were very kind and efficient. They were always on time. I'm looking forward to use them again in couple of months because now I trust them. They were very easy to deal with and the paperwork they sent me in the email was very easy to sign and send back. Overall I never had such a good experience before. Surprisingly they were very economical also. Hatter and Ladarius were very nice and just awesome.
Thank you, Naveen, for allowing us to earn your trust, and giving us the opportunity to make your move run smoothly. We look forward to working with you again in a couple of months, and will share your compliments to Hatter and Ladarius.
Overall, I had a mixed but ultimately positive experience. The moving crew was polite and careful, but I do think the overall efficiency could have been better. The move took significantly longer than I expected for a four-person crew, and even after the owner stepped in, I didn’t feel the pace improved a ton. At one point, the crew suggested leaving a couple of difficult items (a box spring and a bed frame) until the next day or having me disassemble one of them myself.
Thank you, Vissy, for sharing your experience. We're glad to hear that the owner's professionalism made a positive impact on your move. We take all feedback seriously and will address your concerns about efficiency and job estimation with our team. Thanks for choosing TWO MEN AND A TRUCK!
My family has used these fine folks several times now. They've been easy to work with both before and during the moves. Pricing is very fair. Staff is friendly all around, too. When talking with the movers this latest time, I was pointing out how they could take the truck around to a different spot to unload. They were very polite about saying no because it would violate company safety policies. They were even pointing out about various safety features on their trucks now.
Thank you, Robert, for your kind words and continued trust in us! We're happy to hear about your positive experiences and appreciate your recognition of our commitment to safety and well-maintained equipment. We look forward to assisting you with any future moves.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers53
- courteous staff48
- estimate36
- furniture moving22
- careful with furniture21
- moving heavy furniture14
- professional crew11
- quick move9
- fast movers8
- communicative movers2
- piano move2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- nextdoor.comsocial