Two Men and a Truck Moving

Had the company move me across from Ohio to PA last year to a storage unit.They packed up my apartment and headed off before me as I stayed behind to clean up. The move i thought went well then. Fast forward to me moving out of storage to my home. All my “Fragile” labeled boxes were stacked on top of one another or had heavier boxes on top them. Resulting multiple broken items inside. Setting up my bed, I discovered my headboard is missing the attachment brackets that tie to my bed frame.

This move went from a decent professional service to nothing but lies. I moved 5 houses down the street in Boardman only ten minutes from their office. My move was made easy for them with all the furniture being in one room (and again, moving only 5 houses down). The move was made in a little more than an hour. Understandably with COVID their prices have increased. I went from paying an hourly rate, insurance package (which I accepted to take), and fuel fee I was up to an astronomical $437.

I decided to go with Two Men and a Truck because of their word of mouth reputation. Their crew showed up on time, was careful with sensitive and delicate items, and were generally a pleasant crew. However, upon unpacking items it became apparent that a very obvious item was no longer in my possession. After calling the company to inquire if the item was left on the truck, mistakes do happen after all, I was told that they would check but never got back to me.

We needed to move my grandmothers things from her assisted living facility during COVID today. The facility had no active cases and required a rapid test, which their nurse provided, free of charge, to anyone entering the building. This was agreed upon beforehand with the manager at Two Men and a Truck in Boardman. The employees arrived and refused the testing. They then drove off without saying anything further leaving us without any help and two days left to find movers.

I had the team place the items moved in our garage until we could move them into our home. My husband and son found a cherry television stand in two pieces. When I called Two Men and a Truck, Kayla instructed me to send photos and then I would be contacted after review. Kayla had the woodworker review the f]photos and I was told that we pick up the piece incorrectly. This is hard to do when we did not even move the piece of furniture. Kayla stated, the team of movers are trained to move furniture properly.

I confirmed via email an appointment for today between 2:30-3:30pm. In my email I provided my address, townhouse number, and phone number. Today at 2:08 I missed two calls, within less than a minute of each other, from the rep coming out to give me my estimate. His voicemail stated he would arrive in 20-25 minutes. There was no request for me to return his call. I went ahead and crated my 70lb dog and waited for his arrival.

Unfortunately this company broke a 98" TV while moving it January 5th. Miraculously Brandon, the manager who insisted I was completely covered by insurance and that if anything happened to any of my items, they would fix, repair or replace it. It's been well over 2 months and Brandon has yet to find the time to resolve or fix this issue. He stated he will call today, tomorrow and anytime besides ever. Never calls. This wasn't the only item that was broke, but the only item I was truly concerned with.

Sorry to be the nay sayer on here but here is my review. No, I didn't use them but being on disability and the fact they tack on fees for just about everything I can't recommend them unless you have a good paying job. My area I am moving from is high in crime (most companies won't even bother coming here) I had no choice but to use 3 men instead of 2 (and it is roughly $259) for security concerns.