Two Men and a Truck Moving

They were off 100% on their estimate. I reserved two trucks, they sent one, then sent another truck later in the day. The original estimate showed two trucks but somehow the price went up by over $2,000. The "General Manager", Drake screamed and yelled at me on speaker phone in front of the movers, refused to call me on my phone to discuss the changes in the bill, and called me an idiot for not understanding what he was saying. We had to help unload the trucks because it was taking so long.

Damaged furniture, incompetent movers, one clearly not sober, a lot of wasted time. Was in communication with Dalton to make it right but he has stopped responding. Moved December 2025 and now march 2025 and still not resolved.

Be warned this location has many reports of customer's missing items check Facebook page also check BBB. They milk the clock to raise the cost claim they have 1 dolley but seen 2 on the truck. And they tell customer's to file police reports when items are missing. Their drivers must forget apt complexes have camera's in today's time. My mom is missing a 8 foot canvas so we are filing a police report and they billed for 8 hours and took them from 9 am till after 7 to move a 2 bedroom apt 2 blocks.

Unprofessional, Cruel, and Unreliable—Left Dementia Patients Stranded I am absolutely appalled by the lack of professionalism, honesty, and basic human decency shown by Two Men and a Truck and their SafeSure coordination crew. Moving two loved ones into separate apartments at a memory care retirement center is already an emotional and stressful process, but this company turned it into a living nightmare. * Thursday: I called at 9:30 AM and spent 20 minutes on the phone.

Well just had what will likely be my last ever experience with two men and a truck and I’ve used them probably 15+ times over the last decade or so and have sent a ton of referrals their way. The driver was horrible - absolutely needs training on how to drive the truck, how to stay off his personal cell phone, how to actually help (this is the second time in two months this person has literally done 10% while the other person did the majority of the work by himself) do the work, and to come prepared.

When it comes to the actual move, our moving team did a great job, and kept their spirits up, despite the five-hour job turning into an eleven-hour job. They worked very hard, so we ordered them pizza, and tipped them $300. The problem stemmed from a couple days later, when we discovered theft--NOT loss, but actual evidence of theft. We had an unopened Nintendo Switch Lite console stored in our closet, originally intended to be a gift.

Drivers were great… but back office experience was very poor. We were having a single item moved from a basement then 1.5 miles down the road for a donation to a school. We were quoted and hour or less but that they would tack on an extra hour “just in case” something unexpected happened. We were not made aware that the clock started when they left the facility and added the same amount as a “return” even though their team was headed to another job nearby.

Horrible customer service. They sent three young punks to do my move. Very unprofessional. They refused to move me because my dog had gotten sick right when they got there, from excitement, and said it was unsafe for them in that environment. Funny how the apartment manager who was here for an inspection the other day. Thought my place looked great. Customer service manager on the phone hung up on me because I raised my voice because he was talking over me and wouldn't let me finish a sentence.