U-Pack
Google rating
4.4
Ratings counted
22
Are 1 or 2 star
13.6%Above typical
The rating breakdown
3 of the 22 ratings in Google’s published star breakdown for U-Pack are one or two star.
Worked out from 22 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Billings
10.1 percentage points higher than the middle of the 15 listings in Billings we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 17 | 77.3% | |
| 4 star | 2 | 9.1% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 13.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 13.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The uhaul pods were not as advertised on their website. The person who dropped off the trailer was rude and disruptive. We had also reserved a moving van called to confirm the reservation the day before and showed up 15 mins before our pickup time to be told we'd have to drive 2 hrs to pick up the van as they had given away our truck. No sorry no compensation, no service.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch4 · 22%
- Turned up when they said3 · 17%
- Professional and courteous3 · 17%
- Price matched the quote2 · 11%
Counted across the 18 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
We used U-Pack from Montana to South Carolina, and I was pleasantly surprised, moving across country is very stressful but moving all our stuff was not one of them. If you are ok with putting some work and/or hiring some help this is the best way to move, safe very professional in constant communication and great price. Overall, a great experience!!
Thank you for trusting us with your move to South Carolina, Cecilia! We're glad we were a great fit for your moving needs, and we hope you enjoy your new home.
Very prompt timely service. I had to add a trailer at 1600 on a Friday. They delivered the trailer within an hour. On the receiving end they were a day early and made the trailers available as soon as I was ready. Great experience with cross country haul.
We scheduled a 26' semi container to move our belongings 1300 miles. Our total cost was $2200 for 13' of space and that was after receiving a $100 discount because the container provided by ABF was dirty. The entire floor needed to be wet mopped to remove slippery liquid and absorbent gravel that had been applied to remedy the spill. Our major complaint was that the ABF dispatcher out of Missoula Montana threatened to cancel the move when we complained about the dirty trailer.
Overall, my experience with Upack was great. The drivers I interacted with on pickup/dropoff were very friendly & helpful. The value was also great; the truck, even though basically full, cost about the same as renting my own truck would cost, without the need for paying gas, insurance, & the best part - without the need for me driving it myself while towing a car behind it. The only reason why I'm giving it 4 stars instead of 5 is because the administration doesn't seem to be up to speed with everything.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cost9
- truck6
- communication4
- phone3
- responsive staff3
- country3
- drivers2
- reliable2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- yellowpages.comdirectory
- yelp.comreviews
- yelp.careviews
- mapquest.comdirectory