U-Pack
Its address is in Tonawanda, New York. It appears here because Google returns it for Buffalo.
Google rating
4.7
Ratings counted
30
Are 1 or 2 star
6.7%Above typical
The rating breakdown
2 of the 30 ratings in Google’s published star breakdown for U-Pack are one or two star.
Worked out from 30 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Buffalo
3.2 percentage points higher than the middle of the 19 listings in Buffalo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 26 | 86.7% | |
| 4 star | 2 | 6.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 6.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Late, delayed or a no-show1 · 50%
- Belongings withheld over payment1 · 50%
Counted across the 2 one and two star reviews we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
my family needed to ship our belongings to Canada and we chose to use this company. currently UPACK is holding our goods hostage in Buffalo for more than 10 days not and fails to provide any meaningful update. the agreed on shipment dates are long overdue. there is no transparency on the status of the package, or issues causing the delay. there is no realistic estimate as of then the move will happen - or if it happens at all. as friendly as their customer service is on the Canadian side, they are not helpful.
Moving companies are out of hand these days. Not only can you not just get a quote from the website. They then harass you via txt and call until you block them.
We're sorry to hear about your recent experience, Brandon, and we value the opportunity to address your concerns. If you have any additional feedback you would like to share please contact us at [email removed] so we can follow up.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 28%
- Kept in touch3 · 12%
- Turned up when they said2 · 8%
- Worked hard and fast2 · 8%
- Careful with belongings1 · 4%
Counted across the 25 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
I was brought a full semi trailer. They pulled to the spot i needed and unhooked the cab, left the trailer. Fit right under the power lines. I had the whole trailer to work with however, they charge you for 13ft but the bars can only be setup at even increments, ie 12ft or 14ft. So you either lose a foot or have to put them up at 14ft which they charged me for. Other than that, it is nice to have the extra room to work with tho. Packed everything in tightly and my stuff arrived with no damage.
Very responsive in delivering and pickup the trailers and cross country movement of goods. Load height of decks and grates on ramps (as opposed to a smooth surface) made loading and unloading more difficult than do-it yourself trucks. There are no tie downs on the floor or front of the trailer. (I ended up screwing hooks to the plywood front of the trailer to secure portions of the load.) Only places to secure load that were built in were in the sides of the trailer--I had some tie down straps that I was able to…
This was the most efficient and economical way I found to move. You only pay for the space you actually use up, and your the remainder of your trailer is packed with commercial goods, separated by a retaining wall which you lock up. The delivery time was decent, about 1.5 weeks which gave me time to get to my new place, get it cleaned up and painted, just in time for my delivery. It worked out great. Their customer service is very good from people at the call center to the workers delivering/picking up the trailer.
I used U-Pack to move from California to New York State. It was the most affordable shipping option to transport my stuff across the country. The process was simple, clear and was on time every step of the way. I had room to spare in the pod packing up 1 bedroom and some household items. I recommend their service and would use again if I have to.
Thanks for trusting us with your move to New York, Julia! We're glad we were easy to do business with, and we hope you enjoy your new home.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- trailer6
- driving4
- shipping3
- cost3
- money3
- cube2
- country2
- affordable shipping2
- no extra fees2
- value for money2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- manta.comdirectory
- facebook.comsocial
- mapquest.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews