U-Pack
Mover in Chesapeake, Virginia
Google rating
4.7
Ratings counted
61
Are 1 or 2 star
6.6%Above typical
The rating breakdown
4 of the 61 ratings in Google’s published star breakdown for U-Pack are one or two star.
Against other listings in Chesapeake
About the same as the middle of the 9 listings in Chesapeake we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 52 | 85.2% | |
| 4 star | 4 | 6.6% | |
| 3 star | 1 | 1.6% | |
| 2 star | 1 | 1.6% | |
| 1 star | 3 | 4.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 6.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous15 · 35%
- Worked hard and fast5 · 12%
- Turned up when they said3 · 7%
- Kept in touch3 · 7%
- Careful with belongings1 · 2%
- Price matched the quote1 · 2%
Counted across the 43 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
Fantastic service! My husband and I are moving out of VA beach and moving to the west coast. From the initial call they had been so helpful. We talked to several people and they did not disappoint. They called us the day before the scheduled drop off and made sure their trailer would fit. It's a good thing they made that call because we found out it would not work. It would have been a disaster if they came in the day of finding out their trailer wouldn't make it in.
I am retired career military. I have moved more times than I can count. I have never experienced such a professional/seamless move as I did with the ABF U pack experience. I moved from Memphis Tennessee to Virginia. Almost a 1000 miles. Employees at both destinations were professional and 100% ready to find solutions if a problem arose. At a cost of literally over a $1000 less than comparable services like u haul boxes or pods. The customer service- even after hours- was outstanding.
We're glad we could make your move to Virginia seamless, DJ! Thank you for trusting us and for sharing your experience. We wish you all the best as you settle into your new home!
Great Service, great price. No ridiculous fees like PODS and they always answer their phones quickly!
Using U-Pack was an extremely easy, pleasant, and affordable option. I moved half way across the country and this was one of the cheapest options I could find (which made me nervous at first), but the company is very professional. Every time I’ve called, I’ve been met with a pleasant and knowledgeable person on the other end of the line that gave me the answers I needed or pointed me in the direction of someone that could.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- communication5
- country5
- courteous staff4
- plan4
- mobile3
- ease of use3
- packing2
- reliability2
- flexibility2
- affordability2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…popular in Norfolk, a vibrant city of 247,000 on the southeastern Virginia coast.”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
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“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yellowpages.comdirectory
- mapquest.comdirectory
- birdeye.comreviews
- yelp.comreviews