U-Pack
Google rating
4.3
Ratings counted
46
Are 1 or 2 star
10.9%Above typical
The rating breakdown
5 of the 46 ratings in Google’s published star breakdown for U-Pack are one or two star.
Worked out from 46 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Honolulu
7.2 percentage points higher than the middle of the 17 listings in Honolulu we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 33 | 71.7% | |
| 4 star | 3 | 6.5% | |
| 3 star | 5 | 10.9% | |
| 2 star | 1 | 2.2% | |
| 1 star | 4 | 8.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 10.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Late, delayed or a no-show1 · 20%
Counted across the 5 one and two star reviews we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Started off as a great experience, but then multiple delays!! Now just want a reliable answer as to when we can get our cube to its final destination.
Hi Chad, I'm so sorry to see that you're having this experience with your move. Could you email your reference number and details to [email removed], please? We would like to look into this for you. Thank you, Brooke D.
Most useless company on the Island. Complete disregard of customer service. They won't even take the time to pick up the phone and call the building that you are moving into to make arrangements regarding parking. If you want a company that just sites policies for their lack of customer service this is your company. Use PODS and spend a little more for the services that you paid for. Otherwise be prepared to rent a U-HAUL, unpack the containers, load them on the truck, move it to your property and unload it.
We're sorry to learn about your experience, Janet, and we value the opportunity to address your concerns. Please email us at [email removed], and a member of our team will follow up with you.
My cubicle was picked up on June 12th in Sacramento, was at the dock in Southern California 2 days later, and then sat there for 9 days. I was given estimated delivery date of June 26-28 once the item arrived in Southern California, but now am told it should be on the ship tomorrow with arrival 8-10 days later (meaning July 6th).
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 33%
- Turned up when they said5 · 15%
- Worked hard and fast5 · 15%
- Kept in touch4 · 12%
- Careful with belongings1 · 3%
Counted across the 33 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
Move from Hawaii to East coast. Their support was great, they arrived on time, delivered on time, and their drivers took great care to set down container carefully and were also very also very friendly with my wife. 10/10 would use again.
Upack itself was absolutely fantastic. Quick and easy, they took care of it all. I did however use there trusted partner company Mr. car shipper becuase of there recommendation and I couldn’t be more upset with them. I sent two vehicles, one came as it should the other arrived basically destroyed Becuase of damage that happened during shipping. When I reached out multiple times to get help, they told me sorry it’s not there problem. I’m now dealing with insurance and my lawyer over the issue.
Thank you for taking the time to share your experience with U-Pack, Ryan! We're glad we were a great fit for your moving needs, and we will share your comments regarding our partner with our team for review and follow-up. Thank you, Brooke D.
From the beginning working with the online booking to having a Rep call me direct was beyond impressive this day and age. Knowledgeable, flexible and courteous!!!! When we loaded the pod, the team at the shipping yard (which was very tidy and organized) offered assistance several times ;) then when the pod made it to California..... that team hit the mark! Courteous, they don't leave you on hold for ages, kept us informed and were very flexible!!!!
We're relocating to Ohio after living on Oahu for 25 years. Checked out a number of companies which provide you pack container shipping. This was the cheapest so contacted the main office. We wanted to send a couple of cubes in advance and up to 2 more in a 4-5 months when our renovation is complete and house sells. Got an estimate. Was contacted about a month later with a reduced price if we could ship 1 or 2 cubes by the end of the year. We just finished that move. Went off without a hitch.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- shipping9
- cubes6
- kind staff4
- calls4
- pickup3
- communication3
- container3
- boats2
- mainland2
- the royal hawaiian resort2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory
- chamberofcommerce.comdirectory