U-Pack
Google rating
3.7
Ratings counted
10
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 10 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 3 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 5 | 50.0% | |
| 4 star | 2 | 20.0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 10.0% | |
| 1 star | 2 | 20.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 33%
- Worked hard and fast1 · 17%
Counted across the 6 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
Excellent experience overall, and definitely the way to go for a move the size of ours (basically one bedroom of furniture moved approx 900 miles one-way). Everyone affiliated with UPack was professional, courteous and helpful...particularly the Local driver and persons I spoke with at the local facility. I would have given 5 stars but there were a couple of little mix-ups re our movers picking up the contents at the destination site (pod couldn't be dropped at residence due to parking restrictions).
They were very flexible with our move, got our things there quickly, and extended time for pickup when we got delayed.
Thank you for choosing us for your move, Tony! We're glad we were a great fit for your needs, and we hope you enjoy your new home.
U-Pack was a good service. It was less expensive than some other moving companies, but the relocube is also considerably smaller, so keep that in mind. I was moving from Tucson, Arizona to Warner Robins, Georgia and I will say everything went fairly smoothly. My drop off and pick up in Arizona and Georgia were all routine with no issues. My biggest issue was the delivery. The paperwork says 5-7 business days (estimated... that's how they get you) and my cube arrived in 11 business days, after being delayed twice.
The Macon branch was very polite and courteous on the phone when scheduling my trailer pick up. The driver was super friendly and helpful as well. Now…ABF as a whole…not a bad deal. Kind of pricey if you ask me for the condition of the bulkheads and the trailer floors. My trailer had no bugs of any kind when I was loading it and prior to transport…but upon arrival it was infested with ants! Totally unsure of how that happened…but it did.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- value2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
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“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.