U-Pack
Mover in Worcester, Massachusetts
Google rating
4.5
Ratings counted
33
Are 1 or 2 star
6.1%Above typical
The rating breakdown
2 of the 33 ratings in Google’s published star breakdown for U-Pack are one or two star.
Worked out from 33 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Worcester
2.4 percentage points higher than the middle of the 18 listings in Worcester we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 23 | 69.7% | |
| 4 star | 7 | 21.2% | |
| 3 star | 1 | 3.0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 6.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U-Pack at 6.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U-Pack, counted by matching the words they used.
- Price rose after the quote1 · 50%
- Late, delayed or a no-show1 · 50%
Counted across the 2 one and two star reviews we have read for U-Pack. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This was my first experience with the U-Pack service and I had heard good things about it leading up. The initial drop off wasn’t exactly when the drop off was estimated to be, but it was close to the estimated timeframe. The individual who delivered the trailer was helpful and showed us how to use the equipment. The problems really started occurring when the trailer was delivered at the destination. On Wednesday, January 27th, I scheduled the trailer to be dropped off on Friday, January 29th.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 24%
- Turned up when they said3 · 18%
- Worked hard and fast2 · 12%
- Careful with belongings1 · 6%
- Price matched the quote1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for U-Pack. A review can mention more than one thing.
In their own words
Hired UPack when we moved our home from Canada to US. Very professional and efficient operating business. Handled all the documents and paperwork electronically including paperwork for crossing the border. And responding to phone calls timely. Recommend to anyone moving home cross the U.S. Canada boarder.
We have moved our 3BR household across the country twice using U-Pack. It's easier to keep up with the shipment on the web now, and the centers are good about calling before you call them for delivery. These are good value services (9 days from coast to coast). The space estimate was right on the money. Our only complaint in our most recent move was that the trailer should have been swept out. There was quite a bit of dust and dirt that we had to contend with. The drivers are skilled and helpful.
U-Pack made our move from NC to MA easy. Everything arrived as scheduled and we had 3 days to pack and 3 days to unload. Nothing was damaged during transit (I tied things together well using ropes and the very strong rope holds on the walls …
The pickup service was on time and great at Shrewsbury, MA.. The deliver service at Katy, TX was made after 3 - 4 times followup. The destination guy was expecting us to accept his schedule of delivery.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cube size8
- shipping6
- quote4
- affordable3
- no damage3
- estimate3
- driver3
- relocube2
- great team2
- easy move2
What the company says about itself
Taken from U-Pack’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises financingsays on their website
Show the text this came from
“Customer Reviews Billing and Payment Financing Options About U-Pack ABF Transportation Tariff”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“Door Delivery Service Center Delivery Guaranteed Delivery U-Pack Storage Get Started Rea”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- manta.comdirectory
- yelp.comreviews
- mapquest.comdirectory
- yellowpages.comdirectory