U Storage
Self-storage facility in Conway, Arkansas
Google rating
4.7
Ratings counted
661
Are 1 or 2 star
3.9%Around typical
The rating breakdown
26 of the 661 ratings in Google’s published star breakdown for U Storage are one or two star.
Against other listings in Conway
2.7 percentage points higher than the middle of the 14 listings in Conway we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 576 | 87.1% | |
| 4 star | 46 | 7.0% | |
| 3 star | 13 | 2.0% | |
| 2 star | 7 | 1.1% | |
| 1 star | 19 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is U Storage at 3.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for U Storage, counted by matching the words they used.
- Damage to belongings3 · 33%
Counted across the 9 one and two star reviews we have read for U Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The staff were friendly and laid back. This was nice until that same sentiment was applied once an issue came about. What little we had in our storage unit is now ruined. There is evidence of rats all over our things. Mold was present as well. We were just closing out our unit because we're moving. If you all have anything of value, which of course you do, stored here--get it out now! When approached about our stuff, we were met with non-chalant excuses and told to file an insurance claim.
I rented a U-Haul from this location. I rented a dolly and 24 moving blankets along with the truck. I knew they would be closed the day I was renting, so I went up the day before to make sure I wouldn’t have any issues, and they even pointed out the truck to me and I asked if the blankets and dolly would be on the truck. Guy behind the counter said yes. Next morning when I get there, no blankets or dolly. Inside the storefront I can see stacks and stacks of blankets.
Thank you for the feedback Jacob. We apologize for your bad experience with us. We will strive to do better next time. We are disappointed to hear that you had a bad interaction with the UHaul representative as well.
I held a uhaul truck on Monday for pick-up on Friday to be used for 24hr. I called them Wednesday to make sure truck was in. They said yes. When I get there on Friday he tells me that someone came and got the truck, and they don’t have any other ones all of them rented out. He then told me they had one in Maumelle, so we drive to maumelle to get, and they wanted to charge me $200…. And that it needed to be returned by 12pm, or I’d get charged twice.
I am so sorry to hear that we did not serve you as well as we could have Chad. Please reach out to me if there is anything I can do for you. My name is Levi and I am the Operations Manager with U Storage. You can reach me at [phone removed]
Not the best.... had rats/mice all in my stuff and the ceiling insulation came down all over my as well. Would not recommend. And sent email move out email as requested, they didnt do their job on the move out till I called them a week and a half later. Do not recommend.
First month is not free, unless you move in at the beginning of the month. Moved in on the 25th and had to pay full price on the 1st. So less than a week free. No pro-rate on move out, was ready to move out on the 1st, which was a Saturday …
Hi Chris. This is Joe with U Storage. We are sorry that you had a poor experience with us. We would like to make things right for you. We pride ourselves in offering a first month free and being transparent about our policies. I would like to get this issue resolved for you.
If you have stuff here to check on it. Apparently they have a known rat infestation they are “trying to treat”. Never notified us of this. Just found out when we went to our unit and everything in it was literally ruined. Only advice they …
Horrible experience!! Rat infestation that ruined a-lot of commercial equipment. I purchased the insurance from them but found out that it only covers up to $500 if it is related to rat vermin. A group of us, who have been affected, are …
Thank you for the feedback! We apologize that you had a negative experience with us. We strive to serve all our customers in the best way. If you would like to reach out to our operations manager Levi he would be happy to speak to you. You can reach him at [phone removed].
I rented a U-Haul from this place last week. The first truck they gave me, once I opened he back I was immediately overwhelmed with the smell of smoke. I didn’t want my furniture to be infused with the smell, so I asked if I could use a …
Kyle thank you so much for your feedback. I am very sorry that there was an issue with your U-Haul transaction. Unfortunately when this does occur since we are just a neighborhood dealer through U-Haul it is not within our ability to fix transaction issues, which is why we would have to have U-Haul…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 38%
- Worked hard and fast2 · 15%
- Careful with belongings1 · 8%
- Price matched the quote1 · 8%
Counted across the 13 four and five star reviews we have read for U Storage. A review can mention more than one thing.
In their own words
I needed a 5’x8’ enclosed trailer to move my son home to Mississippi, but I did not know exactly which day we would need it since UCA baseball was playing in Florida. Sean and Reece went above and beyond to make sure we had the trailer we needed when we needed it. I met Sean when we picked up the trailer on Saturday, and he was extremely helpful, diligent, and professional.
I called around and read reviews about storage unit companies in Conway. Three things were important to us. The location needed to be safe, clean, and at a good price. I called and spoke with Shawn. He was very patient and kind. I …
Thank you for the review, Ms. Richardson. It was our pleasure to serve you!
Gavin was awesome! He waited for me to get my company card approved for the funds, was veey efficient and kind and made sure I knew about all the services that I actually did need some of!
Thank you Nik!
Great service, pricing and my owns were well protected. Will use again and recommend!
Thank you for the review, Rachel!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting60
- friendly management13
- affordable12
- secure storage7
- truck rental6
- safe location6
- first month free4
- access to unit2
- climate controlled unit2
What the company says about itself
Taken from U Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“AM - 4:00 PM Sun: Closed Access Hours: 24/7 Access CALL OR RENT ONLINE (501) 214-60”Raw text captured from the page, including any surrounding navigation.