UniMovers Des Moines
Google rating
4.9
Ratings counted
89
Are 1 or 2 star
1.1%Unusually few
The rating breakdown
1 of the 89 ratings in Google’s published star breakdown for UniMovers Des Moines are one or two star.
Against other listings in Ankeny
1.6 percentage points lower than the middle of the 10 listings in Ankeny we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 87 | 97.8% | |
| 4 star | 1 | 1.1% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 1.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is UniMovers Des Moines at 1.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for UniMovers Des Moines, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for UniMovers Des Moines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Hiring this company was one of the worst decisions of my life. The movers came without any tools or equipment to actually move our items. It took the movers over four hours to load up the U-Haul. My electric leather furniture has been severely damaged due to their negligence. They took apart the furniture stating it would be easier to move then slid it across the floor damaging the floor. My antique dresser was bounced off the walls as well as my custom bed frame causing damage to the walls and the furniture.
Hello Michelle, I appreciate you sharing your feedback. I understand how frustrating this situation must be, and we regret that your move didn’t go as smoothly as we hoped. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast11 · 55%
- Turned up when they said8 · 40%
- Professional and courteous7 · 35%
- Kept in touch2 · 10%
- Careful with belongings1 · 5%
Counted across the 20 four and five star reviews we have read for UniMovers Des Moines. A review can mention more than one thing.
In their own words
I used UniMovers for my recent move and I was so happy with the service. Chayse and Nick were so kind, professional, and handled all of my belongings with great care. From start to finish, they worked efficiently to make sure things went as smooth as possible. They went above and beyond to make sure everything was placed exactly where I wanted it in my new home. Dylan also communicated very well from the moment I contacted UniMovers to the very end of the process.
Thanks for trusting us to handle your belongings, Linn! We loved working with you, and I'll be sure to pass your praise on to Chayse and Nick. I know they'll appreciate it! We all hope you enjoy your new home! … More
Staff were great from start to finish! Quick and easy scheduling, movers showed up on time, they were personable and careful with our things. Plus it was all on a warm summer day with lots of stairs. Will definitely use them again!
Thanks, Haley! We'd love to help out with your next move, and I'm glad to hear that scheduling was easy and the move went well! We're always happy to tackle some stairs :)
We recently used UniMovers for a quick move. They were able to accommodate with less notice than I planned on giving per our first conversation. I was initially skeptical about having to get our own truck. That worked out fine at Uhaul truck with a ramp and appliance dolly as well as boxes. Less cost than anticipated. The movers were great !!! They worked non stop were nice and helpful !The owner Dylan was extremely helpful in dealing with a unique situation .
Thanks for the kind words, Melody! We're always happy to help out, and kind, efficient service is always what we aim for. The less cost than anticipated is why we run with the labor-only model, we find that most people save quite a bit … More
I highly recommend this business for your next move! They are very professional and reasonably priced. I was in constant communication with someone about when our movers and they followed up to ask if everything went well. The two movers that helped us were super friendly and punctual! I can’t express how great they were! Will definitely be using them again when we move!
Thanks, Casey! We’re thrilled we were able to make your moving experience a great one, and can’t wait to help when you move again. For now we hope the new place treats you well- best of luck with everything!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff12
- great workers8
- careful movers7
- affordable5
- last minute movers3
- early arrival2
- handling heavy items2
- fast move2
- heavy item moving2
- bed frame assembly2