UNITS Moving and Portable Storage of Kentucky
Moving and storage service in Louisville, Kentucky
Google rating
5.0
Ratings counted
495
Are 1 or 2 star
0.2%Unusually few
The rating breakdown
1 of the 495 ratings in Google’s published star breakdown for UNITS Moving and Portable Storage of Kentucky are one or two star.
Against other listings in Louisville
5.0 percentage points lower than the middle of the 19 listings in Louisville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 489 | 98.8% | |
| 4 star | 5 | 1.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 0.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is UNITS Moving and Portable Storage of Kentucky at 0.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for UNITS Moving and Portable Storage of Kentucky, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for UNITS Moving and Portable Storage of Kentucky. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If your company is picking up a container, don't use the property across the street to turn around, and rut up the yard with your container. No reason for the person loading the container to be on someone else's property and cause damage!
I 100% agree. Unacceptable. Can you please call the number on the container or fill out a quote online so I can learn more. I also want to help rectify the situation in your yard please.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous102 · 27%
- Worked hard and fast53 · 14%
- Turned up when they said49 · 13%
- Kept in touch30 · 8%
- Careful with belongings5 · 1%
- Price matched the quote1 · <1%
Counted across the 384 four and five star reviews we have read for UNITS Moving and Portable Storage of Kentucky. A review can mention more than one thing.
In their own words
Unit was just delivered on time & in exact location specified. Nigel was super friendly, attentive & cautious w placement of unit as needed it on back patio/driveway. Communication with Kevin on the set up was clear & efficient. Great service all around!
Thank you for your wonderful review, Aimee! We're thrilled to hear that everything went smoothly with the delivery and setup. Our team strives to provide the best service, and it's great to know that Nigel and Kevin made your experience a positive one. We appreciate your kind words!
This company was absolutely amazing! They fit us into their schedule! The house we sold had a steep driveway and other companies refused to help us. KY units saved the day! Kevin was wonderful and so easy to work with. Steven was amazing, he dropped off the units carefully and without complaint. He was so kind and patient. Our new driveway was on a hill as well, but they still saved the day!! We highly recommend this company!!!!
Thank you so much, Tammy, for your wonderful review and recommendation. We're thrilled Kevin and Steven were able to accommodate your schedule and safely deliver the units despite the steep driveways. It was our pleasure to help make your move easier.
Great company! Reliable, easy to work with - showed up when they said they would, straightforward about the fees (no hidden costs). Very tense in every way. Highly recommend.
Thank you for your wonderful review, Jean! We're thrilled to hear that you found our team reliable and straightforward. Your recommendation means a lot to us, and we're glad we could meet your expectations. We look forward to assisting you again in the future!
Second pod delivered and placed Chris is the perfect example of a true professional in every sense of the word. He made delivering and placing pods look so simple - which I can guarantee isn’t an easy task especially when confronted with tight spaces. We barely had enough room to place two pods on our drive. Chris was able to maneuver the pods side by side to make them fit perfectly …. even under tree branches while taking expert care to protect the tree from any damage.
Thank you Jan. Very much appreciated.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unit placement35
- friendly driver17
- clean unit11
- portable storage7
- helpful employees6
- container placement6
- prompt pickup4
- unloading process3
- long distance move3
- unit moving2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- mapquest.comdirectory