Unwind Moving
Mover in Ridgefield Park, New Jersey
Google rating
4.8
Ratings counted
515
Are 1 or 2 star
4.3%Around typical
The rating breakdown
22 of the 515 ratings in Google’s published star breakdown for Unwind Moving are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 491 | 95.3% | |
| 4 star | 1 | 0.2% | |
| 3 star | 1 | 0.2% | |
| 2 star | 3 | 0.6% | |
| 1 star | 19 | 3.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Unwind Moving at 4.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Unwind Moving, counted by matching the words they used.
- Crew conduct7 · 54%
- Damage to belongings4 · 31%
- Price rose after the quote3 · 23%
- Items missing or never delivered2 · 15%
Counted across the 13 one and two star reviews we have read for Unwind Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
(1 of 5). About a month ago, I hired this company for my move, and it was one of the worst experiences I've ever had. The initial estimate was $5,000. Four days prior, I inquired if I could add some items, and they said it was no problem. On moving day, a manager who was present told me that this would add approximately $1,000. Trusting this, I agreed, but in the end, they charged me almost $3,000 extra, far more than what they had quoted me.
Alexis, we’ve already addressed this issue regarding the two reviews you posted using different accounts.
I'm going to leave the same review here. They were late. The guy in charge was aggressive and rude. Seemed to not want to communicate with my husband. Used the bathroom without asking permission. They refused to take many things, especially boxed stuff. They didn't take plywood they removed from one of the beds and some metal shelves from a clothes rack. They didn't take some stuff I had in boxes because one of them said no liquids, but then turns around and takes a few boxes that did have liquids.
Franca, we’re sorry that your experience did not meet your expectations. We did apologize for arriving approximately one hour late, and to help make up for that delay, we upgraded your move from a three-person crew to a four-person crew at … More
Unfortunately, I have to give Unwind Moving one star, which I do not feel they deserve. They gave me an estimate based on all of the items I provided. Before the move, I called Roy and let him know that I might need to add a couple of extra items. He told me that was fine. I had no problem paying extra for the additional items, but I was charged over $700 more than the original estimate.
Hi Roya, we’re sorry you feel this way. The original estimate was based on the inventory provided during the quoting process. Prior to the move, several items that were originally expected to be sold ended up needing to be moved, increasing … More
I want to share the terrible and shocking experience I had with Unwind Moving. Your response feels very calculated and scripted rather than genuinely understanding what your customer experienced. One reason I chose your company was because your address appeared to be nearby in Ridgefield Town. If I had known the movers were coming from New York City traffic, I honestly would not have booked with your company in the first place. Do you understand even 10% of the stress someone goes through on moving day?
We apologize for the delay in arrival. Unfortunately, Fort Lee traffic during the morning rush into NYC can sometimes cause delays. … More
AVOID THIS COMPANY I have to let you know that I have NEVER left a negative review for anybody- I feel that I must tell this story to protect others from what I experienced. We paid a deposit and scheduled a gym move based on an agreed price. The crew arrived, then refused to perform the move unless we accepted new terms and additional charges that were never disclosed beforehand.
Our crew arrived as scheduled and was prepared to complete your move. However, once onsite, it became clear that the scope of work differed materially from the information provided when the estimate was prepared. After assessing the actual … More
If you want your belongings to be lost or damaged, use this company. They damaged my bed, my TV, and my daughter's table. They also lost the power supply for my sofa. Their only response was that the sofa was already damaged and that the power supply was not there when they picked it up, which is completely false. My refrigerator arrived dented, and while they were unloading the truck, they were taking out several items that did not even belong to me.
Alexis, our crew remained onsite until the job was fully completed, including reassembling your furniture, plugging in the reclining sofa power cords, and ensuring everything was properly set up. Before leaving, your televisions were turned … More
I strongly recommend avoiding this service. They ask for additional money once they arrive for pickup, and their dispatch team is rude and even made threats after the job. The crew works very slowly, likely to increase the time and charge more. Overall, it was one of the worst experiences I’ve had. If you have other options, I suggest choosing a different moving company.
Hello Abhishek, For anyone reading this: … More
Hired them last minute to move a hot tub. They did that successfully, then used the pallet to hide damage that they caused to the siding on the house. Refused to pay for the damage. Wants to go to small claims court. I would not recommend hiring them. You get what you pay for.
Thank you for your feedback. We’d like to clarify a few points regarding your concerns. Since you were not present during the hot tub move, we took the extra measure of documenting the entire process to ensure full transparency.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 40%
- Turned up when they said5 · 33%
- Kept in touch3 · 20%
- Worked hard and fast2 · 13%
- Careful with belongings1 · 7%
Counted across the 15 four and five star reviews we have read for Unwind Moving. A review can mention more than one thing.
In their own words
Arrived early, quick and professional move, no items damaged, courteous moving crew. Would recommend
Hello Adam, Thank you for the great review! We’re thrilled to hear your move was quick, … More
Friendly, communicative, timely and professional. They did a great job moving my hot tub to my new home and made it look easy to get into a small space. I’d highly recommend!
Hello Mitchell, Thank you so much for your wonderful review! We're delighted to hear our team provided friendly, communicative, timely, and professional service. Moving a hot tub into a tight space takes careful planning and teamwork, and we're glad we could make the process look easy.
Great company everyone I spoke with was very Friendly and informative. The crew moving my hot tub was extremely careful in the placement and reassemble..
Hello Sean, Thank you so much for your kind review! We're thrilled to hear that everyone you spoke with was friendly and informative, and that our crew handled your hot tub move with the care and attention it deserved.
I was so pleased with my scheduled move using Unwind Moving. From the initial booking to the actual move, Christian was extremely professional in outlining the company's services. He answered all my questions thoroughly and provided detailed information on moving procedures and costs. Brian and the other mover (I forgot his name) were punctual and courteous. They handled all my items with great care which made the move even more pleasant. I intend to use Unwind Moving again for other future moves and services.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- fair pricing26
- professional movers25
- efficient movers19
- quick move15
- piano moving10
- careful packing9
- reliable movers8
- seamless move7
- long distance move5
- hot tub moving4
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- facebook.comsocial