UpLift Self Storage - Mt. Pleasant
Self-storage facility in Racine, Wisconsin
Its address is in Mt Pleasant, Wisconsin. It appears here because Google returns it for Racine.
Google rating
4.6
Ratings counted
117
Are 1 or 2 star
7.7%Above typical
The rating breakdown
9 of the 117 ratings in Google’s published star breakdown for UpLift Self Storage - Mt. Pleasant are one or two star.
Against other listings in Racine
2.3 percentage points higher than the middle of the 10 listings in Racine we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 101 | 86.3% | |
| 4 star | 5 | 4.3% | |
| 3 star | 2 | 1.7% | |
| 2 star | 2 | 1.7% | |
| 1 star | 7 | 6.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is UpLift Self Storage - Mt. Pleasant at 7.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for UpLift Self Storage - Mt. Pleasant, counted by matching the words they used.
- Damage to belongings1 · 13%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for UpLift Self Storage - Mt. Pleasant. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Can’t pay your bill online anymore. Doors are always broken so it really isn’t climate controlled, everything is filthy because they let people work on vehicles in the back. And the only way to stay on auto payment is to email the new office lady your credit card info for her to store in her filing cabinet, seems fishy.
I was renting from them I told the front desk clerk I had lost my job and she told me if I didn't come pay, they was going to take me to court. I told her I was going to pay just send me the bill at the time I didn't have no one to help me …
Michelle, We understand your upset about the rent and late fees you are being charged. Yes, as long as you do not pay what is owed, rent and late fees will continue to be assessed in accordance with the terms of the rental agreement you signed until such time as the unit is cleared out.
I give it one star for many reasons. My rent has went up four times since the promotional move in period. The only excuses I’ve received are insurance and “ In order to continue to provide excellent customer service, and bring continued new resources and upgrades for our storage customers, we find it necessary to adjust your monthly rental rate.” I paid my bill on time.
We apologize for falling short in meeting your expectations. Please contact us at ([phone removed] to discuss your concerns further.
This is not a viable option for long term storage. Another new owner and another new price hike. $30 increase January 2025, "for our benefit" allegedly. We came here to avoid that kind of price gouging crap from a different facility. Time to move again. This place is too creepy for such high prices. We are scared to be there after the office closes. This place just isn't worth it.
This company was bought out by "Blue Sky". We have not been able to contact this storage facility since June 15, 2022. We can't pay our bill or retrieve our belongings. The paper stuck on the door gives a website to contact but it's of no help. Please Help If You Know Anything!!!
This facility does not honor a reservation online. I spoke with Madeline she said that they had no units available. That making a reservation online did not mean its available. I mentioned to her that I got an email confirmation with a …
Hi Victor, thank you for leaving us a review. We apologize for your negative experience with us. Please reach out to our management office at [phone removed] with any additional comments, questions or concerns. We apologize again and hope we can work towards making things right with you.
Great facility but they increase the rate every few months. I was there for around a year and started off at $35 for a 5x10 and ended up at $120. I called and they basically just said thats what we do increase you every couple months.
- Manager not there at advertised hours. -Kiosk has been down for months to pay bills. -Whole facility overgrown with weeds from neglect.
Thank you for taking the time out of your day to leave us a review. We apologize for your less than stellar experience, please don't hesitate to reach out to our management office at [phone removed]. We apologize again and hope we can work towards improving our facility and service.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 17%
Counted across the 12 four and five star reviews we have read for UpLift Self Storage - Mt. Pleasant. A review can mention more than one thing.
In their own words
Indoor storage at the price of outdoor storage units. Very secure, clean and level temperature control. Heat in the winter and being indoors, it will be cooler than outside Excellent place to secure your storage needs. I have rented an outside type unit several times and one had moisture coming through the concrete floor, and the other was very hot in the summer. I am very pleased and just signed up for a second unit.
Thank you for the review Bela.
My daughter had a storage unit with them. She passed away 3 months ago and the staff was awesome! They gave me as much time as I needed to be able to go get her things out off the unit. I hope they know how much I appreciate them. I’ve also …
Jodie, Sorry to hear about your loss. I am so glad to hear that our staff was able to step in and help you out in a time of need. Thank you so much for your review and thank you for being a loyal customer.
Excellent customer service they gave me a tour the unit is very clean the building is very clean. They even have carts for you to move things back and forth entire building is climate controlled. Will definitely recommend them
Thank you for the review Lisa.
All my questions were answered completely. I felt at ease at all times. The tour was very helpful in choosing the unit size and finding the right ones for my needs. Thank you for the great service.
Thank you for the review Kathleen.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- easy access11
- polite staff6
- climate controlling5
- unit size4
- renting process3
- inside storage2
- accessibility2
- issue resolution2
- rental agreement2
- answered questions2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- birdeye.comreviews