USA Family Moving & Storage
Google rating
5.0
Ratings counted
16
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 16 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. None of them are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 16 | 100% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 0 | 0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 45%
- Worked hard and fast4 · 36%
- Kept in touch3 · 27%
- Turned up when they said2 · 18%
- Careful with belongings2 · 18%
Counted across the 11 four and five star reviews we have read for USA Family Moving & Storage. A review can mention more than one thing.
In their own words
As a retired Sergeant Major, I’ve been through more military moves than I can count, and I can honestly say this was the best one I’ve ever experienced. The USA Family Moving Atlanta office handled our long-distance move from Atlanta, GA to Salt Lake City, UT with outstanding professionalism. From the first phone call to the final delivery, the communication was excellent, the crew was punctual, and every item was handled with care.
Moving is never easy, but USA Family Moving made the entire experience so much less stressful. From the first conversation to the final box being unloaded, their team was professional, courteous, and treated our belongings with great care. What really stood out was their communication. They kept us informed throughout the process, arrived when they said they would, and worked efficiently without making us feel rushed. The crew was friendly, respectful, and clearly took pride in doing the job right.
Thank you so much, Paula, for taking the time to share such a thoughtful and detailed review! We're thrilled to hear that USA Family Moving helped make your move less stressful from the first conversation all the way through the final box.
Hands down the best moving company in the Atlanta area. This is now our 6th move, and we've used a few movers now. This is our 2nd time using USA Family & just like the first move, it went off without a hitch. The movers were very professional & detailed in how they handled our furniture & protected our home (on both ends of the move). And the office staff was incredibly helpful when communicating the timing of our move or if we had questions.
Incredibly Impressed! If I had to summarize my experience with USA Family Moving in 2 words. We moved from Midtown Atlanta to Buckhead & this was far from a simple move for them to tackle. The office was incredibly helpful in coordinating all the moving parts of this move & the movers (all 5 of them) were beyond professional.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- communication3
- crew3
- efficient2
- the office2
- boxes2