Valley Storage - Hagerstown - Cole Road
Self-storage facility in Hagerstown, Maryland
Google rating
4.7
Ratings counted
289
Are 1 or 2 star
4.8%Around typical
The rating breakdown
14 of the 289 ratings in Google’s published star breakdown for Valley Storage - Hagerstown - Cole Road are one or two star.
Against other listings in Hagerstown
About the same as the middle of the 14 listings in Hagerstown we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 248 | 85.8% | |
| 4 star | 23 | 8.0% | |
| 3 star | 4 | 1.4% | |
| 2 star | 0 | 0% | |
| 1 star | 14 | 4.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Valley Storage - Hagerstown - Cole Road at 4.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Valley Storage - Hagerstown - Cole Road, counted by matching the words they used.
- Damage to belongings2 · 25%
- Items missing or never delivered2 · 25%
- Claim or refund went nowhere1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Valley Storage - Hagerstown - Cole Road. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible customer service. My wallet was stolen and cards compromised with ongoing fraud to where my accounts are frozen for 2 weeks. I have a police report and everything, the manager here or whoever claimed to be the onsite manager told me I couldn’t access my belongings which had paperwork I needed for my child support case coming. She proceeded to be a nonchalant, inconsiderate, unprofessional and insisted there was nothing she could do knowing damn well there was. There was no such thing as customer service.
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, do you mind reaching out to us directly at [email removed]
Wouldn’t even give one star if I had a accurate choice all my things was Ruined because of mice had to throw a lot away. A lot of stuff is missing not even in my storage unit anymore stuff was broke up. They sent me pictures of my unit, but they didn’t show the stuff that they broke up when they went into my unit expensive stuff got broken up When I get back from my second unit to empty at everything better be there that’s all I can say.
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
I have rented from this location twice now. The first time back in 2016. That time was a great experience. This second time unfortunately not the same. I notified the office back in March that I would be closing my unit the beginning of April. When I emptied my unit on the 4th after paying the full rent I was told I would receive a partial refund. After not hearing from them I called and was informed I didn’t give them notice so they would not refund me anything. It’s a shame.
Kimberly Hoffman, thank you for bringing this matter to our attention. We regret that you had a negative experience and would like to discuss the situation you have described. Please reach out to us at [email removed] at your earliest convenience. Thank you,
I discovered at a few times during the summer temperatures in the building at about 90* degrees on more than one occasion, I also came to the office as it was open on one of those times and said hey I wanted to let you know it was nearly 90* in the temperature controlled building…. I was assured that the office was aware about it and someone was coming to repair it that day….
Hi Ted we regret to hear that you are displeased with your recent experience with us. Please reach out to us at [email removed] when you can so we can address this situation directly. Thank you and have a great day.
This storage facility has pests. It is my First time in need of storage . . I am currently renting a unit here and I got 3 months for $89, next month I will have to pay $165 for a unit that always gets filled with Cobb webs, spiders and …
We’re sorry to hear about your experience. We understand how concerning this is and want to assure you that we have pest control services on-site every week to address these issues. Please contact us directly at [email removed] so we can help resolve this situation and ensure your belongings are…
Went to get stuff out of storage today 4/9/2022. Everything I owned was completely ruined due to mouse dropping and mouse urine. This was more then a mouse infestation. I enclosed my mattresses in plastic and they were still completely …
Meredith, it's upsetting to hear that you did not have the top-notch experience we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at [email removed] at your earliest convenience and we will do our best to resolve this with you.
Self Storage plus is terrible. If you can find a different storage provider and management company I would. Big company that doesn't care, just worried about corporate profits.
We sincerely regret that your experience was less than perfect. We care deeply about our customer and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pleasant staff18
- desk staff4
- easy rental process3
- helpful team3
- clean site3
- helpful clerk2
- size2
- online payment2
- clean bins2
- gate access2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial