Valley Storage - Hagerstown - Leitersburg Pike
Self-storage facility in Hagerstown, Maryland
Google rating
4.7
Ratings counted
183
Are 1 or 2 star
3.3%Around typical
The rating breakdown
6 of the 183 ratings in Google’s published star breakdown for Valley Storage - Hagerstown - Leitersburg Pike are one or two star.
Against other listings in Hagerstown
1.0 percentage points lower than the middle of the 14 listings in Hagerstown we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 159 | 86.9% | |
| 4 star | 12 | 6.6% | |
| 3 star | 6 | 3.3% | |
| 2 star | 1 | 0.5% | |
| 1 star | 5 | 2.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Valley Storage - Hagerstown - Leitersburg Pike at 3.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Valley Storage - Hagerstown - Leitersburg Pike, counted by matching the words they used.
- Crew conduct2 · 33%
Counted across the 6 one and two star reviews we have read for Valley Storage - Hagerstown - Leitersburg Pike. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’ve rented from this storage facility three times, and every time my unit had a major obstruction that reduced the usable space, yet I was still charged full price. My most recent unit had a 4-foot-tall, 5-foot-wide, 3-foot-deep concrete wall inside a 5x10 space, making it closer to a 5x7 unit. I tried to resolve the issue but couldn’t reach anyone. I left three voicemails for the regional manager over two weeks and never received a call back.
We sincerely apologize for the issues you encountered with your unit. We are grateful for your patience and understanding as we worked to address your concerns and provide a resolution.
The staff are great, the location is fine. The problem is I've been renting for over 5yrs at this location and the rate increase has doubled from the original rate. I'm furious, as the last few increases have been without notice, that I'm looking elsewhere. It's not even climate controlled!
We regret to hear that you are displeased with your recent experience with us. We would like to understand how we can do better next time. Please reach out to us at [email removed] at your earliest convenience and we will do our best to turn your experience around.
They have been raising our monthly bill every couple months. There is no fixed rate. I understand if it’s a few dollars every few years but this is borderline scamming. Glad we checked our bill
We're sorry to hear about your experience with the fluctuating monthly bills. We understand how frustrating it can be to see unexpected increases in your expenses. If you need any assistance or clarification regarding your bill, please feel free to reach out to us at [email removed] We are here to…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 15%
- Worked hard and fast1 · 8%
Counted across the 13 four and five star reviews we have read for Valley Storage - Hagerstown - Leitersburg Pike. A review can mention more than one thing.
In their own words
Very clean, very spacious, competitively priced, and secure facility. So far, I have been impressed with what I see and experience. The place is well lit and organized. From initial set up to storage it was less than a day. It was very fast very efficient. I’d give a good two thumbs up.
Thank you so much for your kind words, Keon! We are thrilled to hear that you had a positive experience with us. We take pride in providing a clean, spacious, and secure facility for our customers, and we are glad to know that you found our … More
Renting a climate controlled unit was seamlessly easy and affordable, with the first month free.. Multiple locations within my city, was offered for convenience. Staff were exceptionally knowledgeable, and courteous.
Thank you so much for your kind words, Carren! We are thrilled to hear that your experience renting a climate-controlled unit with us was seamless and affordable. We always strive to provide convenient locations and exceptional customer service.
When I decided to move to Hagerstown, the first place I went was the Self Storage Leitersburg. Becca the manager was so welcomed and helpful that we just started to felt in Love with Hagerstown. From that day to our last at that storage she and her team have been providing a high customer service online as on site to me and family. I highly recommend that Self Storage to who ever looks for a warm experience. Thank you Becca and Team. Gabriel
Thank you so much for sharing your experience, Gaby! We are thrilled to hear that Becca and our team at Self Storage Leitersburg provided you and your family with a warm and welcoming experience. We strive to offer excellent customer … More
The storage facility is very clean. They provide moving carts to help you get your things from your vehicle to your storage space. The exterior is well lit and gated. It seems very secure. My only complaint would be that the lighting on the interior is mainly focused in the hallways. So that inside your actual storage unit, it is dark and you need to provide some source of lighting yourself.
Hi Mary, thank you for taking the time to leave us a review! We're glad to hear that you found our facility clean, secure, and well lit on the exterior. We appreciate your feedback about the interior lighting and will take that into … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- affordable7
- clean environment6
- easy rental process4
- online rental3
- fast setup3
- easy moving2
- available carts2
- moving carts2
- climate controlled unit2
- friendly agent2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial