Victory Van Corporation

Victory Van lines was one of the worst hires I've ever made. They dropped the ball at every turn. Worst yet, they refused to address any of the issues after the fact. The packing was a complete disaster. Outdoor furniture items and lighting were placed in the same boxes as clothing. Priceless items and family heirlooms were destroyed. Many items, including assembly hardware, were mislabeled and wrapped up as one giant mess; others were missing labels altogether.

I would never go to this place nor get their service in the future. The front desk and the office staffs are rude and unprofessional. They asked me to come pick it up at 11am and delayed to release my paper for 30 minutes by 11.30 am They said it's almost lunch time come back at 1pm. I got there at 1pm still they didn't make the release paper finally got it. Asked me to go to the loading dock. No clear direction what to do when I get there. The staffs at the loading dock are very helpful and professional.

Victory Along with Allied Van Lines performed miserably in connection with my move. I would give it no stars if that were possible. I got three bids for my move from national companies all of which came in at around the same price and it was a very expensive cross country move, Virginia to Utah, totaling 20k plus. I chose Allied and Victory because the Allied representative represented to me repeatedly that they had the expertise to move my Steinway grand piano and my classic car safely.

The people that I spoke with during quotation, pick up and delivery and follow up could not have been nicer or more pleasant to speak with. However, the overall experience and coordination was far from stellar. I opted to pack my own belongings and had I not been extra careful and meticulous in packing, I would have had many more items damaged in the move. Even the solidly packed book boxes were partially crushed, bent and torn open in places.

If I could give zero stars, I would. The packers arrived early but were there 13 hours to pack a 2.5 bedroom home, keeping us up very late considering the loading truck was coming early the next morning. The loaders seem surprised by what all we had to load - one made a comment that I truly didn't appreciate about our belongings. They need to keep in mind when you are in a customer's house, don't even whisper something you wouldn't say to their faces. So disrespectful to go in someone's home and act this way.

Our Victory Van experience began in early 2022 as we were planning to sell our home in Northern Virginia and move to the mountains of western NC. We knew our belongings would be in storage for a while and we knew that a semi would not be able to deliver our belongings once we found our mountain home, so we requested that our belongings be loaded in large crates to reduce handling. Our Victory Van consultant assured us that the crates would be stored in a climate-controlled facility and could be delivered to NC.

Victory Van is the world’s WORST company – avoid them at all costs. We stored our 5-bedroom house’s belongings with Victory for 11 years while we were overseas, latterly adding some items from my deceased parent’s home in 2015 and 2018. In all, they were paid over $150,000 on this “service”. On delivery, the crew badly mishandled several items, all captured photographically, and as we unpacked, a further disaster unfolded, also thoroughly photo documented. Stink bugs crawled out of everything, including our beds.

If I could give zero stars, I would. We had a confirmed delivery appointment with Victory Van Corporation for 4:00 PM. Our driver showed up early at 3:00 PM, only to find that the dock was CLOSED — with no prior notice, no call, no email, nothing. Completely unprofessional. We tried to reach out for assistance, but they were completely uncooperative and offered no help or explanation. Because of their lack of communication and disregard for scheduled appointments, we missed our next load, which was already booked.