Wailea Movers and Storage
Moving and storage service in Kihei, Hawaii
Google rating
4.9
Ratings counted
406
Are 1 or 2 star
3.2%Around typical
The rating breakdown
13 of the 406 ratings in Google’s published star breakdown for Wailea Movers and Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 385 | 94.8% | |
| 4 star | 7 | 1.7% | |
| 3 star | 1 | 0.2% | |
| 2 star | 3 | 0.7% | |
| 1 star | 10 | 2.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Wailea Movers and Storage at 3.2%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Wailea Movers and Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Wailea Movers and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’m changing my original five‑star review to one star after seeing how Wailea Movers actually handles damage and accountability. All of my boxes did eventually arrive, but many of the items inside were damaged. These weren’t replaceable household extras; they were precious belongings that I bought to replace what I lost in the Lahaina fires, and Wailea treated them like they were worthless. I followed their instructions and contacted their team directly about the damage.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 75%
- Professional and courteous3 · 75%
- Kept in touch1 · 25%
Counted across the 4 four and five star reviews we have read for Wailea Movers and Storage. A review can mention more than one thing.
In their own words
I chose Wailea Movers because after my inquiry their response was quick and very informative. I actually felt comfortable enough to stop my search. Once I was ready, I called back and booked it. It was great because my move date changed and I needed to reschedule and there was no issue at all, and no fee to change my move date. The movers came when expected and worked so hard that I felt guilty. They were friendly, professional, and quick.
This was the first time using Wailea Movers and am thoroughly happy with how our move went. The team was great in moving our office and handled the items with care. Communication was great, team was friendly and helpful. Would highly recommend for your moving needs.
Top notch company! Starting with Edward who came out to our locations to get us a cost estimate. Then accommodating us having to change the move date. The crew who came to move us (Ka’u, Alan, Rico, and Michael) were the best of the best. Super attentive to what needed to go and what needed extra care. Very efficient! They packed up both locations before lunch which is amazing. Awesome crew for sure! Definitely recommend this company to anyone looking to move.
This is the most elite moving company I've ever dealt with. They not only have amazing management, but the logistics team that helped me move to my apartment were not only professional, clear and fast, they were KIND AND FRIENDLY! Everything was placed where I needed it to be which cut back on my unpacking time exponentially! Ka'u, Rico and Alan were epic! I will only use Wailea Movers. I highly HIGHLY recommend.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff40
- professional movers20
- easy move19
- fast movers12
- reasonable quote4
- seamless move4
- careful packing4
- bed frame assembly2
- last minute move2
- container loading2
What the company says about itself
Taken from Wailea Movers and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 3768407
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- Says it is insuredsays on their website
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“…can settle in right away. 6 Licensed, & Insured PUC 4190-C USDOT 3768407. We’re a ver”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…and more than 5,000 families moved. Get Free estimate TRUSTED BY MANY MOST TRUSTED Maui MOVIN”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…so you can settle in right away. 6 Licensed, & Insured PUC 4190-C USDOT 3768407.”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…are a #1 rated MAUI Moving Company with over 10 years of experience and more than 5,000 famil”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.comdirectory
- yelp.comreviews
- facebook.comsocial