Wayfinder Moving Services - Amherst NY Movers
Moving and storage service in Buffalo, New York
Google rating
5.0
Ratings counted
207
Are 1 or 2 star
0.5%Unusually few
The rating breakdown
1 of the 207 ratings in Google’s published star breakdown for Wayfinder Moving Services - Amherst NY Movers are one or two star.
Against other listings in Buffalo
3.0 percentage points lower than the middle of the 19 listings in Buffalo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 204 | 98.6% | |
| 4 star | 2 | 1.0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 0.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Wayfinder Moving Services - Amherst NY Movers at 0.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Wayfinder Moving Services - Amherst NY Movers, counted by matching the words they used.
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for Wayfinder Moving Services - Amherst NY Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The workers didn’t listen to me or my wife the put my wife’s computer for work in garage took forever to find it and cables were missing and didn’t put back together the bed still looking for power wires not happy at all and paid a lot of money
Hi John, We sincerely apologize for the inconvenience and frustration you experienced during your move. Ensuring our customers’ belongings are handled carefully and according to their instructions is a top priority for us, and we regret that we fell short in your case.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous122 · 65%
- Worked hard and fast65 · 35%
- Careful with belongings34 · 18%
- Turned up when they said32 · 17%
- Kept in touch10 · 5%
- Price matched the quote3 · 2%
Counted across the 188 four and five star reviews we have read for Wayfinder Moving Services - Amherst NY Movers. A review can mention more than one thing.
In their own words
We were very happy with all aspects of our move. Office staff was responsive and very pleasant to work with. The movers arrived on time and worked with a high degree of professionalism. They were very responsive to our needs, and a pleasure to work with. The whole process was smooth and efficient and our final cost was exactly what the estimate had projected. Highly recommended.
Hi linda, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were happy with every aspect of your move. Our team takes great pride in delivering top-notch service, and it's gratifying to know that our office staff and movers met your…
Wayfinder moving did an amazing job! It was a local move with temporary storage for a month in between and they provided turn key service from move out to storage to move in at a very reasonable price. The first time I called they had an estimator out to the house the same day and the estimator Ron provided a quote that evening and was very attentive to all of our questions until we made our final mover selection. The movers were professional, polite, and carefully handled everything.
Hi Aiden, Thank you so much for the wonderful review! We're thrilled to hear that your entire experience — from the initial estimate with Ron to the final move-in with Austin and TJ — went smoothly and met your expectations.
I recently had the pleasure of using Wayfinder Moving Services for our recent move, and I cannot express enough how impressed I am with their performance. From start to finish, the team demonstrated exceptional professionalism and care, making what is typically a stressful experience remarkably smooth and enjoyable. The movers were not only kind and courteous, but they also took the time to listen to our concerns and preferences.
Hi Joseph, Thank you so much for your incredible review! 🌟 We’re thrilled to hear that your experience with us was smooth and stress-free from start to finish. Our team takes great pride in handling every move with care, professionalism, and a personal touch — so it means a lot to know that stood…
As movers go, and we’ve moved A LOT over the years, this company is the very best! From the very beginning, working with Ron on a quote and scheduling, we’ve been delighted. Today Ron sent out his “best crew” to move our household goods. Not only were each one of them (a crew of 5!) amazingly friendly and respectful, they worked diligently, ever with a smile and kind banter, and moved 241 items onto the truck in less than 4 hours. Our items will be stored at their warehouse until the actual move is scheduled.
Hi Beth, Thank you so much for your amazing review! We’re thrilled to hear that working with Ron and Antonio’s crew made your move such a positive experience. Our team prides itself on being friendly, efficient, and treating every item with care — so your feedback means a lot.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff39
- professional movers21
- friendly crew17
- easy move11
- furniture moving6
- helpful employees5
- prompt arrival3
- quote process3
- fragile item handling3
- easy scheduling2
What the company says about itself
Taken from Wayfinder Moving Services - Amherst NY Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Certifications or any special training? Over 9 years of safe driving experience, forklift ce”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“…change in your life. We are a fully licensed and insured moving company , registered”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
Show the text this came from
“…your life. We are a fully licensed and insured moving company , registered and approve”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
Show the text this came from
“COO, Brian Hasson, is the VP of NYSMWA. BBB Accredited Business with an A+ Rating An Interstat”Raw text captured from the page, including any surrounding navigation.