Western Moving & Storage - Abbotsford
Mover in Abbotsford, British Columbia
Google rating
4.8
Ratings counted
144
Are 1 or 2 star
6.3%Above typical
The rating breakdown
9 of the 144 ratings in Google’s published star breakdown for Western Moving & Storage - Abbotsford are one or two star.
Against other listings in Abbotsford
2.9 percentage points higher than the middle of the 19 listings in Abbotsford we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 133 | 92.4% | |
| 4 star | 1 | 0.7% | |
| 3 star | 1 | 0.7% | |
| 2 star | 1 | 0.7% | |
| 1 star | 8 | 5.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Western Moving & Storage - Abbotsford at 6.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Western Moving & Storage - Abbotsford, counted by matching the words they used.
- Damage to belongings1 · 100%
- Late, delayed or a no-show1 · 100%
- Stopped responding1 · 100%
Counted across the 1 one and two star review we have read for Western Moving & Storage - Abbotsford. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Absolutely terrible moving company. I wouldn’t even suggest this company to my worst enemy. I don’t write reviews often but this one warrants this. Do not book this company. We booked saying we had a 3 bedroom house with 2 couches, 2 patio sets and a FULL garage. The truck showed up an hour late and with a TINY TRUCK. I sold all my furniture and only really had boxes and 3 beds. Still didn’t fit in the tiny truck. Truck showed up with someone else’s couch in it already too.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 50%
- Kept in touch2 · 50%
- Professional and courteous2 · 50%
- Turned up when they said1 · 25%
- Careful with belongings1 · 25%
Counted across the 4 four and five star reviews we have read for Western Moving & Storage - Abbotsford. A review can mention more than one thing.
In their own words
Great experience with Western Moving and Storage! The team was reliable, responsive, affordable and made the entire move smooth and stress-free. Nav and Dhruv were extremely careful, efficient, and very accommodating. Everything was handled safely and professionally. I highly recommend this company—you won’t regret choosing them!
Thank you, Mekeen! We’re glad our team was reliable, responsive and able to provide an affordable, smooth moving experience. We truly appreciate your support and recommendation of Western Moving & Storage!
I recently used Western Moving and Storage, and I’ve got to say, they did a great job. The team was on time, friendly, and super efficient. They handled everything with care and even managed to get through a tight staircase without any …
Thank you for the wonderful review! 😊 We're so happy to hear you had a great experience with our team. Handling tight spaces and providing transparent, reliable service is what we strive for. Wishing you all the best in your new place! 🚚✨
I had an excellent experience with this moving company for my move from Edmonton to Abbotsford. Their pricing was much more affordable compared to other movers in the area, and the service exceeded expectations. The team kept me updated throughout the entire process, communicated consistently, and handled my belongings with care. Everything arrived in great condition and right on schedule. I would definitely use them again and highly recommend them to anyone planning a long-distance move
Hi Sanyukta, Thank you for your fantastic review! We’re thrilled to hear that your … More
I recently used Western Moving, and I can confidently say this is one of the best moving services I would recommend. …
Thank you, Ravi! We’re honoured to be considered one of the best moving services you’ve used. Your recommendation means a lot to our entire team, and we appreciate you choosing Western Moving & Storage!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff14
- furniture moving4
- reliable moving company4
- last minute booking3
- safe moving3
- efficient movers3
- rates2
- quote accuracy2
- fragile item moving2
- no hidden fees2
What the company says about itself
Taken from Western Moving & Storage - Abbotsford’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
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“…we assign a real coordinator—available 24/7. Next, you get updates at each step: en”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“Columbia and Alberta. ✓ Licensed & Insured ✓ Professional Movers ✓ Furniture Prote”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…expert advice for a smooth move. Our free consultation helps you plan ahead. We’ll guide you t”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Across British Columbia and Alberta. ✓ Licensed & Insured ✓ Professional Movers ✓ Furni”Raw text captured from the page, including any surrounding navigation.