Wolley Movers Chicago

This is not a good moving company. The movers lost my glass top to my dining table. Another thing missing is my keyboard and mouse. I called the company last week and was told to wait a couple of days. It is Sunday (March 12, 2023) and no response. The movers that I dealt with seemed very unprofessional. The guy supervising lacked people skills and very unprofessional. I paid for a four man crew which included the guy supervising.

I called for a commercial move and explained this to Elizabeth on the phone. I was told I will only be charged for tape and plastic. The day of the move they showed up 15 minutes late. The guys were slow( I don't know just because they wanted to make more money or if they were truly slow), They loaded the truck, arrived at the drop off location. Two guys were busy working while one guy was busy taking pictures with his cell phone. Wasted a lot of time to unload.

They don't show up on time nor do they explain their payment method. I don't recommend. I scheduled a move during the weekend and was told that if I was not available then I'd automatically be charged 2 hours of labor. Well after initially having to call and get an explanation of why my invoice was $100 over what I was quoted (would have cancelled if I hadn't paid a deposit), I planned for my move. I get to the place where I was moving 15mins before they are scheduled to arrive.

Will NEVER USE THEM AGAIN!!! Have always used them until this last time. On june 23, I emailed Denise informing her that Roberts' crew damaged my furniture when they moved me on 4.3. I unfortunately had to move, and i used them again 4.17. At that point is when I saw all of my items severely damaged. As I told her in the email on 6.23, I understand things happen, but to try and cover it up is the problem I have. I called the office several times, trying to speak with her.

Wow. I have a lot to say about how this company operates. I'm writing this review so far after our move because the other half of our bed just broke from terrible reassembly, but I'll get back to that. We had one day to get out and our subletters to get in, we had two hours with the freight elevator. We were able to schedule with Wolly a window that at its best would give us an hour with the freight elevator. Unfortunately the movers showed up two and a half hours late.

My husband scheduled the movers to move our things today at Noon, they arrived close to 4p. I had to leave work to let them in because they were LATE! When I arrived, one of the guys were wrapping himself in shrink wrap, I wanted to show them which apt they would be moving things from and where to park, I literally waited an additional 5 min while the guy unwrapped himself.

Unfortunately, we had a very disappointing experience with this company. During the move, the crew repeatedly complained about the amount of items we had, even though we provided an accurate list beforehand. They also charged us far more than we were quoted, due to travel time that was never clearly explained in the contract.

I'm not sure what movers all of these other reviews are referring to, but these guys weren't at all what we needed. This review is straight up - please heed my warning. Intially, Wolley had the lowest quote. That was the only good thing - on the surface. I'm getting to the punch line. First, they showed up with too small of a truck. We had to do multiple moves on our own after the initial move with Wolley. Think - more money... had to rent a truck, more time spent, etc.