Worldwide Moving & Storage, Inc. Hawaii
Its address is in Kapolei, Hawaii. It appears here because Google returns it for Honolulu.
Google rating
3.3
Ratings counted
19
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 19 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 8 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 11 | 57.9% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 8 | 42.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Worldwide Moving & Storage, Inc. Hawaii, counted by matching the words they used.
- Damage to belongings6 · 75%
- Items missing or never delivered1 · 13%
- Late, delayed or a no-show1 · 13%
- Claim or refund went nowhere1 · 13%
Counted across the 8 one and two star reviews we have read for Worldwide Moving & Storage, Inc. Hawaii. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I was assigned this company for a military move last month. On day 1, they were late to arrive. I decided to let that go as I know times are super busy for moving companies. However, when the three man team arrived I was immediately concerned. The team that came did a walk around the house with me and acted completely blown away by the amount of stuff we had. The estimated has been 6,000lbs. They kept insisting that we had easily 12-13lbs of stuff.
Dear David, thank you for your review. We regret that your experience did not meet your expectations. We place high standards on our work and strive to provide exceptional quality service to all of our customers. Thank you for bringing this to our attention, your feedback helps us to improve.
Crooks. as another comment already states, do your own inventory sheet and put EVERYTHING on it, don't think its too small to write down. watch every move that they make. if possible have a camera recording them packing your items. when my items arrived at my new home my entire squat rack and weights/bar where missing along with a whole set of kettle bells. somehow the crew has no memory of packing such a large item or any conversation we had about if I needed to take it apart or not.
Dear Dennis, thank you for your review. We regret that your experience did not meet your expectations. We place high standards on our work and strive to provide exceptional quality service to all of our customers. Thank you for bringing this to our attention, your feedback helps us to improve.
STAY AWAY from this moving service, especially if you have nice furniture. Our HHGs arrived with multiple pieces of furniture damaged and poorly packed. Laziness and lack of care was involved on the part of the workers. Claim request was denied and we are transferring it over to MCO. Bottom line, this company does NOT care about their customers and service is very poor. After having been moved around for the last 20 years, this was by far the worst moving service and experience.
We thought this was going to be a great experience using this company PCSING from Hawaii to Colorado The three gentlemen were polite. We bought them coffee, breakfast and Gatorade because they were working so hard and quickly. This was day 1.Day 2 they seemed to take many more breaks and moved slower though it was less to pack. Okay, still not a big deal. We thought it was a tad off they literally took apart EVERYTHING in our house.
Thank you for letting us know of the challenges you had in the course of shipping your household goods with us. Sofas are consistently shipped into and out of Hawaii in a disassembled state and are typically quite easy to reassemble.
Military move here & This place unpacked our household goods and I RECOMMEND TO AVOID AT ALL COSTS. They arrived with three teenage boys and an old man looking over them. They didn’t unpack almost anything and took almost all day to build beds , and tried to leave without finishing and once we said something they started arguing in front of us. We still have multiple items needing to be unpacked and built. Multiple boxes & gym equipment , I could go on.
Not a good experience with this company from Security and management for a high end Condo in Waikiki. Men were not listening to the rules after being told numerous times from the assistant Manager and the Chief of Security. This company will now be band from working at this location per the Assistant Manager due to the mess left as well as the inability to follow rules.
Horrible, over 6k in damages and they also packed their unused packing paper in the shipping containers.DO NOT USE THIS SHIPPING COMPANY!
Good day Mr. Oquendo, We are so sorry to hear that you've had a poor moving experience. We are unable to identify that you moved with us, please contact us directly at [phone removed] so that we might be able to work towards resolving your complaint.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Careful with belongings3 · 38%
- Professional and courteous3 · 38%
- Worked hard and fast2 · 25%
- Turned up when they said1 · 13%
- Kept in touch1 · 13%
Counted across the 8 four and five star reviews we have read for Worldwide Moving & Storage, Inc. Hawaii. A review can mention more than one thing.
In their own words
Great customer service and timely communication. It was a pleasure working with Ms. Layla on coordinating HHG delivery and dunnage pickup. She was so patient in educating me in the processes and ensured that we were properly informed. We had Trey, Anthony, Chris, Sky, Jonah, and Leofa for our delivery crew. They went careful and efficient in unpacking and assembling furniture. Trey was the primary who led by example. Leofa was the most experienced and shared his best practices and creativity with the team.
Great movers! They showed up on time and took their time helping us get stuff unpacked and set up properly. They were very courteous and helpful. They were also a little baffled at how the previous movers/packers treated our belongings, but wouldn't say anything negative (you could see it on their facial expressions and by the questions they asked).
My husband is in the navy so we don't really get to pick our moving company, when he told me that we had been assigned Worldwide Moving and Storage I started researching and was worried about some of the negative reviews that I read but I am happy to say that everyone I worked with at Worldwide Moving exceeded my expectations. On my pack out day it was pouring rain in Kailua, the crates had been open on the drive in from Kapolei so they were soaked by the time the truck got to Kailua and one was leaking profusely.
They were all professional and took care of my stuff. They didn’t skimp on protecting anything either, even my big stuff was well wrapped. I had a motorcycle and it stayed upright and secure the whole time. Made unpacking at the new place easy. Only bad thing was they will literally wrap anything, I had an appliance that had water In it and they wrapped the entire thing, so don’t forget to empty stuff like that. In all, I took care of them so they took care of me essentially.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- freight3
- weight3
- furniture2
- unpacking2
- boxes2
What the company says about itself
Taken from Worldwide Moving & Storage, Inc. Hawaii’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
Show the text this came from
“…movers, has been operating in Hawaii since 1963. For decades, we have led the way as on”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“Inc Get A Quote Serving Oahu Hawaii for over 50 years Home » HAWAII MOVERS Hawaii Mover”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory