XPRESS RELOCATIONS LLC

I recently hired this Company for a local move based off a referral from a friend, and it was a nightmare from start to finish. First, they arrived late without any communication, leaving me and my family waiting around for hours. When the movers finally did show up, they seemed disorganized and careless. Several of my belongings were damaged or scratched, and when I reported this to their customer service, I was met with indifference and excuses.

They steal your VALUABLES! Worst Moving Company ever. Lost about $50,000 worth of my belongings. I believe these ratings here are fake. Check in BBB they have D- rating. They have 3 different addresses, do not have local line. Biggest mistake I have ever done. I hired them relying on these reviews on Yelp, unfortunately I was blinded by them. Claim rejected from insurance company; business never insured my belongings, business house were not properly insured.

I referred a friend to this moving company. He was quoted $4800. They charged him $8200 once the movers got there. This company is merely a broker company. They’re not a moving company. They charge a low fee to get you locked in. Then you’ll be charged much higher by the actual moving company. Asked them were they a brokerage or the actual move company. They lied and told him that they were the actual moving company. Don’t do business with them. Beware. Lawsuit coming!!! You’re asking me to reach out to you.

Due to unforeseen life circumstances, this review was written last year but submitted late. In short, the staff and movers were amazing; however, the owner/boss, Eynel, is incredibly rude and unprofessional. I moved from FL to PA in June 2024. My Point of Contact (POC) was very friendly and easy to reach. She updated me frequently throughout the move, which helped ease the stress. She clearly understood the stress of moving and was always very helpful and patient.

I’ve worked with this company 3 times before in the past. The first two times I received professional moving services, even so that I recommended another 3 clients, but most recently I wouldn’t use or recommend them any further after the last move. On move 3, my movers showed up late and to make matters worse both of the movers acted as if this was their first ever move.

I wish I could give negative stars. This place is a joke. If you chose to use them- don’t expect to see your stuff for two weeks (after they said 3-10 days), they won’t communicate about delays unless you reach out to them and even then the time frames will get changed several times. The CEO says let me talk with the management team to see what kind of discount I can get you. (The management team is him and his wife according to the website). Their solution?

I was hopeful that Xpress Relocations would be different, but they are not: - Lack of communication - Damaged multiple pieces of furniture - Damage to the home that I was leaving resulting in additional cost - Worked 1:45 less than what was quoted/charged - insufficient tools and know how to complete basic moving tasks - Did not listen to customer when pointing out that damage was being done to both my belongings and the home I was moving from.

Update: After over a year they responded to my review and asked me to contact them to work things out. I emailed them and they tried to put me through the same flow that took months to resolve, only to result in them saying no reimbursement and wasting hours of my time. After I replied to that saying I simply want to be reimbursed for the item they broke, since I paid extra for insurance and showed pictures, they ignored me and I haven't heard back...