Zooz Moving
Google rating
4.6
Ratings counted
174
Are 1 or 2 star
9.2%Above typical
The rating breakdown
16 of the 174 ratings in Google’s published star breakdown for Zooz Moving are one or two star.
Against other listings in Tucson
4.8 percentage points higher than the middle of the 21 listings in Tucson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 155 | 89.1% | |
| 4 star | 2 | 1.1% | |
| 3 star | 1 | 0.6% | |
| 2 star | 5 | 2.9% | |
| 1 star | 11 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Zooz Moving at 9.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Zooz Moving, counted by matching the words they used.
- Crew conduct4 · 25%
- Damage to belongings3 · 19%
- Items missing or never delivered1 · 6%
- Stopped responding1 · 6%
Counted across the 16 one and two star reviews we have read for Zooz Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible experience with Zooz moving. Several of my furniture pieces were damaged during the move. My wood desk had pieces broken off and a panel was cracked; additionally, two one-year-old metal bed frames were bent to the extent of being unusable (support beams and frame bent more than 15 degrees). I contacted the business several times requesting a solution to my broken furniture. I was asked to provide photos, which I did, then the owner/manager stopped responding to calls or emails.
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Meh moving company. First the price they quoted over the phone was drastically different from what I had to pay, then they waited till the job was half done before they did that. That's kind of scammy to me. Plus some of my stuff was missing when I finished unpacking and going through everything I had. Either it was stolen or broken. If it was broken then someone should have said something about it. If it was stolen like one of my skateboards then why are they stealing people's stuff?
Thank you and we appreciate your feedback.
I merely called for a quote and asked if it was possible to receive a formal quote via email. The gentleman that I was speaking to was very confused as to why I would want a quote to which I replied, "I'm shopping around for the best price." He became irritated and asked me, "...if you find another service that's ten dollars cheaper and they don't finish the job will you have found a better deal?" After I was taken aback at how a business would not understand that they're in market competition I stated that, "This…
Our rates are clear and you stated you are shopping around We wish you good luck on your search for the cheapest price possible as we suggested your cost will be the same in most cases on a minimum 2 hour job 😎 …
Zooz has all the bells and whistles of a real moving company, but if you are deciding between this company and another one I would go with someone else. As a business owner myself, I wasn't happy with the way my move was handled. I ended up with holes in my walls items of mine were broken and the workers kept wasting time. I was given one estimate before the appointment and a different estimate at the time of appointment and then i was charged $300 over the estimate, no receipt.
Just like you stated, it’s an estimate and it was even your estimate not ours. Unfortunately you were unprepared and not packed and ready and that’s will affect the final bill since we still have to prepare and organize the items correctly before loading.
I called for a quote and told him I would be running the quote by my husband and would let him know by the end of the day. He asked what I was looking for and I told him I had called around for some quotes and was going to run them by my husband. He went on a lecture about how finding smaller hourly rates aren't going to make us richer or retire early it is the quality of work that will make the biggest difference. I said ok thank you and he proceeded to hang up on me. Very unprofessional.
That’s true but we wish you good luck, sounds like your moving day will be a learning experience ; )
Rudest customer service I’ve encountered. I called for a quote and was told if I’m not willing to pay a flat moving fee of 400-500 than I’m not truly needing moving services at the moment. I had been calling around getting quotes and encountered this rude person let me say I would never pay anyone money that speaks to a potential client this way. He had no idea what my budget is to make such a rude comment.
Thank you and we appreciate your feedback.
Classic Bait and Switch: Quoted $99 for truck and $99 per hour over phone. Showed up an hour early and started in on the up charges: Minimum 2 hours (it took them 1:15), and fees for this, and that, etc. They know they have you captive. Should have gone with a mover that would quote a solid number or range beforehand.. Billing not "Zooz" so I don't know who they really are.
Classic customer isn’t always right: No one said that everything is included so no, this is not a bait and switch, these are extra charges for services and packing material that was needed to complete the job. Why do you think you’re entitled for everything free and included when no one offers that?
These people deleted my review and reviews of the people moving with me. They also insulted me and called me lazy for asking them to do their job. And scammed me out of lots of money by jacking up the prices when they showed up knowing I had to move that day. What a horrible way to treat someone.
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What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous30 · 21%
- Worked hard and fast28 · 20%
- Careful with belongings9 · 6%
- Turned up when they said4 · 3%
- Kept in touch3 · 2%
- Price matched the quote1 · <1%
Counted across the 141 four and five star reviews we have read for Zooz Moving. A review can mention more than one thing.
In their own words
First when I called to get a quote they were friendly and explained to me how they charge. I went by the hour on my move instead of a flat rate. I was a little leary going by the hour because I was afraid the movers would go at a snail's pace. I was impressed at how the men were so efficient and worked at a good steady pace the entire time. I even asked them to take a break and drink some water. Second I was impressed by how careful they were with my furniture and my walls in the houses.
Thank you for your positive feedback, We appreciate your business!
Daniel and his crew did an excellent job moving my belongings out of state from one apartment to another. They were punctual, courteous, and responsible. I would definitely use them again and I do recommend them to anyone making a move within and outside they state .I am very pleased!
Thank you for your kind words, we appreciate your business and support and look forward to helping you on your future moving needs. Thank you 🙏 Zooz Moving Moving & Storage
They offer a very reasonable price for the truck for 2 movers (weekday price). The movers are very professional and efficient. They plastic wrap the furniture for free and have runners to protect the floors. Overall, very pleasant moving experience!
Thank you for your kind review, we appreciate your positive feedback and look forward to work with you again in the future! Zooz Moving 🙏
I have moved a LOT in my lifetime and only twice have I used a moving company. Both times were a nightmarish disaster from beginning to end. When, due to COVID, I was unable to move the way I had in the past, a friend recommended zooz moving. Given past experiences with moving companies I was hesitant and reluctant to call, but, since I had no other choice than to use a moving company, I called zooz moving. I couldn't have been more pleased and delighted with them.
Thank you, we appreciate your business!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff47
- affordable rates5
- easy process3
- wonderful staff3
- courteous3
- kind movers2
- easy to work with2
- efficient staff2
- item security2
- fast crew2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yellowpages.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory