Allston Piano Moving Company
Piano moving service in Boston, Massachusetts
Google rating
5.0
Ratings counted
233
Are 1 or 2 star
1.3%Unusually few
The rating breakdown
3 of the 233 ratings in Google’s published star breakdown for Allston Piano Moving Company are one or two star.
Against other movers in Boston
About the same as the middle of the 21 movers in Boston we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 230 | 98.7% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 0.4% | |
| 1 star | 2 | 0.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Allston Piano Moving Company at 1.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Allston Piano Moving Company, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for Allston Piano Moving Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
These guys are supposed to be the best piano movers in Boston, so I had every confidence in trusting them with my beloved Steinway M during a move in August of 2017. Unfortunately, my fellow reviewers seem to have had better success. While moving my piano up a single flight of stairs, they put a massive crack along the length of the fallboard. Also, my piano was scratched during the move. As a professional pianist, this was deeply upsetting to me.
Luke, thank you for taking the time to share your experience - we're sincerely sorry to hear what happened to your Piano. I was able to find record of your move from 2017 under you mother's name and it appears that this claim was satisfactorily resolved with her.
Austin Piano movers did professional the move in the same town. I would like to give them five stars. The price from gentle graint company was overpriced That is not reasonable to pay $752 to move one 48” upright piano in the same town around three guys one hour service. Hope that no next person is overpriced like me.
TJ, It sounds like you ultimately hired a different company for your piano move, so we’re not seeing a completed job associated with your name through Allston Piano. This Google Business profile is intended for customers who have used our service, and we want to ensure the reviews here accurately…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous104 · 53%
- Worked hard and fast64 · 32%
- Careful with belongings49 · 25%
- Turned up when they said39 · 20%
- Kept in touch19 · 10%
- Price matched the quote4 · 2%
Counted across the 198 four and five star reviews we have read for Allston Piano Moving Company. A review can mention more than one thing.
In their own words
We had an awesome experience with Allston Piano Company. Nuno, Izzy and Ron, the movers, were careful, polite, patient and knowledgable. We had a last minute obstacle to our moving plan in that a shelving unit would not fit up the stairs and they were both patient and helpful as we decided on a back up plan. They worked with us as we tried to decide exactly where our piano should go, and they handled our grand Chickering with loving care.
Thank you, Linda!
We had a baby grand piano that needed to be moved from a first floor auditorium to an upstairs multipurpose room and landed on Gentle Giant after they were referred to us by another organization. Our move consultant was responsive and prompt through the scheduling and coordinating process. On the day of, a crew of four came by the building to move the piano up a flight of stairs and through some narrow spaces in about 45 minutes. The crew was professional and friendly.
Thank you Isabelle!
I whole heartedly recommend this company. Their three-member crew under the direction of Andrew Kuhn worked perfectly in moving our piano and a chest from Attleboro to Burlington last week. They were all professionals-- punctual, courteous to a fault, and meticulous in handling everything. They made sure that the items were removed with great care and were later put exactly where they were meant to be placed on different floors.
Thanks so much for this great review! We're so pleased to hear how well your move went and thank you for choosing Gentle Giant!
These guys are truly wonderful in every way! They were professional at every step, from quoting the job and planning the best way to navigate a tricky hill and path with practicality and cheer — and a “sure, we can get that done” attitude, to actually getting it done as promised. They arrived on time, padded and wrapped the baby grand piano efficiently, packed up and protected the legs and pedals, and got it on the truck with a smile — offering to take other things along if helpful.
Thank you David!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff32
- friendliness18
- punctuality17
- professional team11
- responsive4
- prompt arrival3
- careful crew3
- booking process3
- prompt team2
- efficient packing2
What the company says about itself
Taken from Allston Piano Moving Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Piano Moving Company. Piano MovinG With more than 60 years of experience moving pianos, Allston Pi”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory