Bestway Moving & Storage
Mover in Springfield, Missouri
Google rating
3.5
Ratings counted
56
Are 1 or 2 star
33.9%Well above typical
The rating breakdown
19 of the 56 ratings in Google’s published star breakdown for Bestway Moving & Storage are one or two star.
Against other listings in Springfield
29.5 percentage points higher than the middle of the 19 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 29 | 51.8% | |
| 4 star | 6 | 10.7% | |
| 3 star | 2 | 3.6% | |
| 2 star | 2 | 3.6% | |
| 1 star | 17 | 30.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Bestway Moving & Storage at 33.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Bestway Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 18%
- Items missing or never delivered2 · 18%
- Crew conduct2 · 18%
- Stopped responding1 · 9%
Counted across the 11 one and two star reviews we have read for Bestway Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst delivery company ever. We had a refrigerator & dishwasher delivered on a Friday around 3:30. 1st off they didn't deliver our water line for the ice maker we had ordered & when we continued to call the delivery cell # there was no answer & of course no return call or response from the text my wife had sent either. 2nd, the next day on Saturday I looked under the dishwasher to see what all was needed to install it & found a wire that was cut in half from I'm assuming their dolly.
Stay clear of this company! Home Depot hired them to deliver our new appliances. You would think it is common sense to move OLD appliances OUT and not just leave them in the middle of my kitchen. We asked if they were going to move them into our garage for us and their response was "they still have a busy day and their boss told them they couldn't" and then proceeded to laugh and get smart with my husband. Very unprofessional. Look elsewhere for a moving company.
Would not recommend use of this company. They broke a water line in my house while installing a refrigerator, I have call for 7 days asking to get it fix. I keep getting blown off. NOT living up the Missouri movers code of ethics by far in my opinion.
Bought a Dryer from Home Depot. Set up a delivery date and time. Lady called the day before said it would be delivered between 2 pm and 6 pm. They finally delivered at 8:15 pm without calling me to tell me they would be late. The helper called me about 7:30 p.m. and told me according to their GPS they would be here in about 5 minutes. They got lost and I finally located them and guided them to my house for an 8:15 delivery that was supposed to be here about 3 hours earlier.
Wish I could give them zero stars. Delivery was suppose to with installation and haul away. They would install and said "we are not plumbers" and tried to leave with my new dishwasher. Stay away from this company very rude drivers and company not responsive.
I was very disappointed with Bestway Moving and Storage. They delivered a refrigerator. I had paid for the ice maker to be installed and I had bought a new flexible water line to the ice maker. I was told by Home Depot that it would be …
We had a refrigerator & dishwasher delivered from Home Depot. They didn't give us the water line so my husband and I called the number multiple times & I texted the cell asking for our water line ASAP. It was after 5 so no one answered …
Home Depot SHAME ON YOU! Professional installation was a LIE!!! You hired this hack company to deliver my appliances today, which the two sketchy boys REFUSED to even deliver! No phone call prior to showing up and when I asked why they …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 45%
- Price matched the quote2 · 18%
- Kept in touch2 · 18%
- Turned up when they said1 · 9%
- Careful with belongings1 · 9%
- Worked hard and fast1 · 9%
Counted across the 11 four and five star reviews we have read for Bestway Moving & Storage. A review can mention more than one thing.
In their own words
We have moved about 14 times, each time with movers. This move was the best by far. Mark came out ahead of the move and estimated our stuff. He was very kind and easy to work with. Sabra is also very kind and calm and got everything scheduled for us. But the biggest difference was Nick and his team--this was the first move we have had where the moving company brought more than enough team members to make things run smoothly.
Hired Bestway for a local home move. Mark came out and walked the house with me, Cindy called me the next day with a quote and was very flexible with schedule which worked out great! Cindy called to confirm the date and Nick called that morning to let me know he was on the way. Great communication throughout the process. Nick and one other guy showed up in a box truck and moved all our large items (beds, sofas, tables, chairs, mirrors, tv, etc) into the truck and then into our new home.
I was very happy with my delivery. They came when they said they would, were careful with the install and were friendly and professional.
Bestway delivered our refrigerator this morning that we ordered through Appliances Connection. They were super friendly guys and even offered to bring it inside further than planned! Great communication throughout and the appliance was delivered in perfect condition. Thanks guys!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff11
- install7
- appliances5
- communication4
- drivers3
- truck2
- scheduling2
- courteous staff2
- warehouse2