StorageMart

The older female that manages/owns property or whatever her title maybe at he North Glenstone location is EXTREMELY rude, has harassed me on a couple occasions, made hateful comments and direct insults. I usually let things like that slide and just brush it off.. People have bad days from time to time... But when its a constant reoccurring issue with her EVERYTIME we are in the presence of one another it becomes an issue that is harder to ignore and it seems to be personal..

I came in and bought a unit. I came back the next day and there was a lock on the unit I purchased so I was unable to put anything in it. The front office was closed. I called customer service and was assured that I would receive a call back "in a few minutes". Two days later and they never called me back. I went to the uhaul down the street and got a temp controlled unit for cheaper. Much better service.

Kelly was really nice when we first came in. Had the unit for 3 years and they increased the price from 180-300 a month and never told me about the increase or why? Also, 90 percent of the time when I try to get into my unit I can't. The door where you put your code in is usually broken and Nobody is in there to help when it's supposed to be open.

DO NOT USE!!!! WASTE OF MONEY!!!! Wish I could give 0 stars! We rented our storage unit during the week then on Sunday when we went to unloaded our U-Haul and our codes for the gate wouldn’t work. Had to call customer service and be on hold forever just to be told we have to wait for the owners to call us and reset passcode. Said it would be about 30mins-1hr wait. NO ONE CALLED US BACK!? Our U-Haul was due back Monday morning at 9 and the storage place didn’t open until 9:30.

Disabled and while it is disability approved as far accessible wise it would've been nice to know it was difficult to walk to the basement and it seems like they require people to carry insurance on their items in their unit due to their water leaking problems massive water systems set up over most of the underground and floor level units that I saw and water all over the ground everywhere implying leaks I wasn't told about needing insurance until jd already paid for the unit which was fine since my first month…

10 x 10 rent started at $80 plus insurance, which I have with renters insurance. About 6 months in rent goes to $ 100. That's what it would of been if I'd taken their insurance. Now 4 months later I checked available units with Storage Mart for that same location and a 10 x 10 same as mine was renting for $74 a month. Come to your own conclusions when you do the math. By the way they also charge by how easily accessable your unit is. To me they've all got the same accessibility.

We talk to the lady on the 800 number she set us up with first floor no stairs because I am handicap and she told us we would have 24-hour access because we're affiliating with the heating and cooling company and we need to be able to get into our storage in the middle of the night sometimes. We got to the store on location they told us we had a basement unit and we could not have 24 hour excess I still have yet to move in I paid $70 $15 for a lock and I have yet to move in two weeks have gone by it's the worst…

So far so good! All the employees were super nice. Cant wait move in! :) *** Editing my review because we’re now moving out. I don’t recommend this location to anyone. They just care about your money and it’s clear now they just cared about getting us to move in so they could have extra money and a unit rented. 0/10. The customer service has been horrible since mentioning the move out and they aren’t helpful at all.