Ferguson Moving & Storage
Mover in Victoria, British Columbia
Google rating
4.8
Ratings counted
216
Are 1 or 2 star
3.7%Around typical
The rating breakdown
8 of the 216 ratings in Google’s published star breakdown for Ferguson Moving & Storage are one or two star.
Against other listings in Victoria
About the same as the middle of the 20 listings in Victoria we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 207 | 95.8% | |
| 4 star | 1 | 0.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 8 | 3.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Ferguson Moving & Storage at 3.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ferguson Moving & Storage, counted by matching the words they used.
- Damage to belongings1 · 25%
Counted across the 4 one and two star reviews we have read for Ferguson Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Don't call these guys unless you want to be ripped off! Charge $750 an hour ! Say they are an honest company ! What a Joke ! over $1,300 to move a bed, a couch a TV stand and a few (3-4) boxes ? Are you kidding me ?
Dear Pam, We don't seem to have you in our system, nor do we charge by the hour. Perhaps you spoke to a different moving company? If not, we would like to get to the bottom of this, but since we don't have any contact info for you, please call us at ([phone removed] or email [email removed] and ask…
Had bad experience while moving in St.Albert.One of the staff, operator for St.Albert,responded unprofessionally and said my pregnant sister to sleep on the floor as they lost the bed frame and didn’t even say sorry for the mistake.please don’t let these people to work for the company.
Hello I am the owner. This doesn't sound like our typical business practices. Your name is not in our system. Either way, I'd love to meet you and find out what you are referring to. Please let me know if I can help personally. [phone removed] Warm regards,
Ferguson moving was called in after another moving company I had booked cancelled on me the day before I was set to move. I emailed the move manager a detailed description of the items they could expect so they could bring the appropriate …
we certainly apologize for the experience. We are supposed to reduce stress and be on point. We didn't do that and I am sorry. The situation that happend to you with the other movers sounds very frustrating.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 43%
- Careful with belongings7 · 33%
- Worked hard and fast7 · 33%
- Turned up when they said3 · 14%
- Kept in touch1 · 5%
Counted across the 21 four and five star reviews we have read for Ferguson Moving & Storage. A review can mention more than one thing.
In their own words
We appreciated the great team of Matt, Aiden & Liam from Ferguson’s! They were on time, very efficient & competent, patient & understanding, worked together so well, and with the clients! They were savvy & friendly throughout and made the whole process a positive one. Thanks.
Hi Jennifer! Thanks so much for your kind review! We're so glad Matt, Aiden, and Liam made your move a positive experience. We'll be sure to pass along your compliments to the team as we know they'll really appreciate the recognition.
Having moved a lot previously, I had worked with other moving companies. Ferguson has been by far the best company I have ever used for a move. Jeremy got us squared away with a very reasonable quote and the team of Matt, Cowen, Wilson, Aiden, ans Camauri, were great. Our move our and im were both seamless and the fellas didn't scratch a single thing and nothing was damaged. Which I have never seen in a move before! Thanks guys for all your hard work !
Dear Brian, Thank you for such a fantastic review. We’re honoured to hear that Ferguson stands out as the best moving company you’ve worked with after your previous moving experiences.
We had a superb experience beginning to end with Ferguson Moving and Storage. Their communication was prompt and respectful, and they were very accommodating to changes needed through the process. Their moving team were both kind and …
Dear Cheryl, Thank you for such a wonderful review. We’re delighted to hear you had a superb experience from beginning to end. Knowing our team communicated promptly, accommodated changes along the way, and handled your belongings with such care is exactly the experience we hope every customer has.
A big thumbs up Ferguson Moving. We have made many moves over the years and I can safely say this move was clearly top notch. our move was from W Vancouver to Oak Bay. Starting with the initial contact with their rep Quinn Johnson, who made our move seamless with many helpful suggestions and fair estimates of costs, to the initial packing, storage for 10 months, then moving to its final destination it all worked with no loses or damages. Thanks to Matt, Cowan & Nabil who did the final move in.
Dear Bohdan, Thank you for such a thoughtful review. We’re so glad to hear your move from West Vancouver to Oak Bay felt seamless from beginning to end, especially over such a long timeline with packing, storage, and the final delivery months later.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- easy move14
- professional movers10
- furniture moving8
- efficient move5
- flat fee4
- careful moving4
- piano moving3
- flexible storage2
- smooth moving day2
- accurate quote2
What the company says about itself
Taken from Ferguson Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“…dicated International Move Manager with over 20 years of experience in customs documentation,”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“Victoria Movers Guaranteed Pricing Ferguson Moving & Storage”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“250-999-7792 Trusted by Canadians since 1916 4.8 stars across 1200+ Google reviews”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.careviews
- chamberofcommerce.comdirectory
- mapquest.comdirectory
- yellowpages.cadirectory