Finkbiner Transfer & Storage, Inc.
Mover in Springfield, Missouri
Google rating
4.4
Ratings counted
41
Are 1 or 2 star
14.6%Above typical
The rating breakdown
6 of the 41 ratings in Google’s published star breakdown for Finkbiner Transfer & Storage, Inc. are one or two star.
Worked out from 41 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Springfield
10.2 percentage points higher than the middle of the 19 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 33 | 80.5% | |
| 4 star | 2 | 4.9% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 2.4% | |
| 1 star | 5 | 12.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Finkbiner Transfer & Storage, Inc. at 14.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Finkbiner Transfer & Storage, Inc., counted by matching the words they used.
- Damage to belongings2 · 33%
- Booked by one company, moved by another1 · 17%
Counted across the 6 one and two star reviews we have read for Finkbiner Transfer & Storage, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Delivered mattress set to my home in July. It was defective so I had to purchase another. Second delivery was a nightmare. They ruined my mattress protector put black handprints all over. NEVER turned in paper work for first mattress set which they picked up and I am still being charged for. Have call in to my attorney. Called them from JC Penney and spoke with someone who claimed to be their manager and who also tried to blame Penneys.
I cannot even believe how poorly I was treated by this company. I bought something from a highly known store in Branson, (will not name) and they used this third party company for the delivery. Absolutely HORRIBLE customer service. Horrible. Wouldn't recommend for ANYTHING! They pushed delivery back like a month, and then proceeded to tell me and my husband that it was OUR FAULT!
The Drivers showed up on time it was a very easy move. We were moving from a storage unit NOT full 20X30 it should have only been about a 4 to 6 hr move and including unloading at our house. It took 9hrs and cost us about $200.00 more than it should have been. My wife and I had 2 guys load our truck in California, this was much harder than this one and we unloaded it with 1 guy and the 2 of us all together it took us only 6.5 hrs. In addition, we were quoted about 6hrs. I watch them work they were super slow.
Having a serta mattress delivered with them, haven't gotten the mattress yet. I called to talk to them about the delivery date and they had already set a date for delivery without talking to me first, I have to work the day they want to deliver it. They said that if I don't do the day they scheduled me for, I won't get it delivered for 3 weeks. I have to change my work schedule for them, that doesn't make any sense! I'm giving them 2 stars right now, I might change it to 1 star after I get this delivered!
They moved my computer. Out of the original box and put it in another box. That wasn't labeled because it wouldn't fit back in its original box??? Now it can't be found ??with personal and information from the Gov test sight in Nevada on it! I have made my apt look like a thrift store looking through over 50 some boxes looking for it.damage done and not offered to fix other things BEWARE!
Ms White, you had the same driver at origin and destination. Your shipment was packed by owner not us. The driver said he did help you pack the computer. He thought you were struggling to fit in a box, that box had other items in it and wouldn't fit so he put it in another box for you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast5 · 21%
- Professional and courteous4 · 17%
- Careful with belongings2 · 8%
- Turned up when they said1 · 4%
Counted across the 24 four and five star reviews we have read for Finkbiner Transfer & Storage, Inc.. A review can mention more than one thing.
In their own words
Three amigos showed up to move my heavy furniture and they did a great job. Andrew, Lamont, and Joe were polite and professional. They were careful packing my high-end furniture and the move into storage was stress free. I will definitely use Finkbiner again. Thank you Ed and amigos 😊
I can't even begin to say how great Finkbiner was during my move. They were there on time and the move went very smoothly. Jake, Dakota, Cheri and Kevin were amazing! It was so hot outside and they never complained. I appreciated how they handled my stuff even though my packing job was not very good. 🙂 It was a very emotional day for me moving away from my neighbor's that I have been around to 18 years. I would recommend Finkbiner to anyone that is getting ready to move.
Delivered my new Beautyrest mattress today and took away my old one. They were careful and fast and did a good job bringing it up to the fourth floor on the elevator. Reccommended !
This place and places like it are what have made Springfield a great city to live in. They have been in business for over 100 years and is the models for small businesses. Cherie who took over the family business when her dad retired is doing a great job and you can tell that her employees are her number one concern. She know without great employees no company can last that long.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- job3
- mattress3
- unloading2
- folks2
What the company says about itself
Taken from Finkbiner Transfer & Storage, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is bondedsays on their website
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“Missouri. We are a state-licensed and bonded moving company that specializes in offi”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“7;s the only one on the schedule. Get a Free Quote Contact Information Phone: +1(417) 461-”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…in southwest Missouri. We are a state-licensed and bonded moving company that speciali”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…and household moves. Our company is family-owned and operated, enabling us to give back”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“Testimonials Get A Quote About Us With over 40 years of combined experience in packing, load”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- chamberofcommerce.comdirectory