Morse Moving & Storage
Mover at 23600 Corbin Dr in Cleveland, Ohio
Its address is in Bedford Heights, Ohio. It appears here because Google returns it for Cleveland.
Google rating
4.7
Ratings counted
82
Are 1 or 2 star
7.3%Above typical
Google carries another listing under this name in Cleveland. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
6 of the 82 ratings in Google’s published star breakdown for Morse Moving & Storage are one or two star.
Against other listings in Cleveland
2.9 percentage points higher than the middle of the 20 listings in Cleveland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 72 | 87.8% | |
| 4 star | 4 | 4.9% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 7.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Morse Moving & Storage at 7.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Morse Moving & Storage, counted by matching the words they used.
- Damage to belongings2 · 40%
- Items missing or never delivered2 · 40%
- Claim or refund went nowhere1 · 20%
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Morse Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Couldn’t not of had a worse experience. First off all I hired this company because they advertised they moved safes. I have a rather large safe and needed it relocated. I was quoted $800 to move the safe because the company had a minimum of 4 hours which is understandable. So I decided to hire them to move all my furniture as well to help offset the cost. The salesman assured me the safe would be no issue.
Do not use Stevens for your move! We moved cross country and had Stevens store our belongings for a few months while we were house hunting. When they finally delivered it, many items were damaged, including antiques and large furniture. We figured it was no problem because we'd been paying for the full insurance all that time. Then things went south. They forced us to figure out everything that was broken within a week and became unresponsive to emails and calls asking for when items would be repaired or replaced.
I had fabulous movers and they were wonderful but i got COMPLETELY SCREWED over the assessment. It cost me another $471 because the creep who took the eatimate totally messed up!! They are outrageously expensive. There are too many other movers just as good for a lot less money.
Thieves! They stole my iPhone during my move and denied any responsibility. I know it was a single employee who took the phone, but the customer service reps were less than helpful. Stay away!
Trey - we remain concerned with you about this situation. We have attempted to reach out to you regarding this but have not received a response. Only experienced background-checked personnel were on your move.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous23 · 42%
- Worked hard and fast16 · 29%
- Careful with belongings7 · 13%
- Turned up when they said6 · 11%
- Price matched the quote4 · 7%
- Kept in touch4 · 7%
Counted across the 55 four and five star reviews we have read for Morse Moving & Storage. A review can mention more than one thing.
In their own words
I've used Stevens Van Lines for local moves before but this was my first Interstate move from Ohio to Florida. The guys that came to load the truck in Ohio were professional and quick. The driver was very informative and explained what would happen once my stuff left Ohio. Since the driver stays with your belongings he was the one that arrived right on time in Florida to deliver our stuff. I had his cell number and he called and texted with his progress. Everything arrived and there was absolutely no damage.
Thank you for sharing your feedback Joe! We're happy to hear that everything went well - our goal is to make the moving process as smooth as possible. We hope you're enjoying your new home in sunny Florida! Stevens Worldwide Van Lines
We recently had an excellent relocation experience with Stevens Van Lines! Our crew — led by Gerald G. of Toledo along with Mo (and Tony on the first leg of the trip, the packing of the truck) — went above and beyond the call of duty in every aspect of our interstate move from Ohio to Connecticut. The guys were meticulous in protecting the floors, doors, walls and entrances of both our old home and our new one.
Thanks for sharing your feedback Diane! Stevens takes great pride in providing customers with a positive moving experience. We're so happy to hear your move went well and will make sure that the crew gets to see this review!
Very professional from start to finish. After our original estimate we realized we were downsizing quite a bit and sold/donated much of our furniture and other items. The salesman gladly came back to redo our estimate (which was much lower I might add). The driver called a day or two in advance and was very personable and easy to work with. Our house was emptied and loaded with care and the weight came in under the estimate which gave us more money off which was nice. Our things were delivered on time and safely.
Working with The Steven's Moving company was a great experience. My wife and I had been living in our home for over 30 years and we had managed to accumulate what seemed like 60 years of stuff but we had the advantage of getting sound advice from our Steven's representative early on in the process which help prepare us for our 8 months of purging. They were very clear and concise as to how the process worked and how our quotation would be calculated.
Thank you for sharing this feedback with us George! We're happy to hear that your move went well - our goal is to make the moving process as stress-free for you as possible. As always, please feel free to reach out to our customer service, should you have any additional questions or feedback.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff5
- cost5
- quoted5
- careful handling of belongings4
- efficient crew4
- timeliness3
- placement2
- professional movers2
- furniture moving2
- floor protection2
What the company says about itself
Taken from Morse Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Morse Today! Call: 888-616-2810 GET A FREE QUOTE MENU MENU Home Moving Services Local Mo”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“I Know If a Cleveland Moving Company Is Licensed and Insured? READ MORE Morse Moving Wha”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…leveland Moving Company Is Licensed and Insured? READ MORE Morse Moving What Items Will”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Certified ProMovers, and ISO certified (since 2000). We are local, long distance and inter”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Detroit residents & businesses Family-owned & operated business Award-winning a”Raw text captured from the page, including any surrounding navigation.
- Advertises financingsays on their website
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“Enhancify to bring easy and affordable financing options to our customers. Don’t stress ab”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- facebook.comsocial