Morse Moving and Storage
Mover at 600 in Cleveland, Ohio
Google rating
4.3
Ratings counted
23
Are 1 or 2 star
17.4%Well above typical
Google carries another listing under this name in Cleveland. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
4 of the 23 ratings in Google’s published star breakdown for Morse Moving and Storage are one or two star.
Worked out from 23 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Cleveland
13.0 percentage points higher than the middle of the 20 listings in Cleveland we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 19 | 82.6% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 4.3% | |
| 1 star | 3 | 13.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Morse Moving and Storage at 17.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Morse Moving and Storage, counted by matching the words they used.
- Damage to belongings3 · 75%
- Crew conduct2 · 50%
- Items missing or never delivered1 · 25%
Counted across the 4 one and two star reviews we have read for Morse Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We originally chose Morse Moving because my parents used them and had a great experience, plus they had competitive pricing. Moving out went relatively smooth but it was the moving in that was terrible. They reduced their 7 man crew to 5 which essentially was more like 2 because there were only two men that worked while the other two placed things in the wrong rooms and complained about how long it was taking.
Terrible experience. The guy (John Bishop) who came initially was very nice and responsive throughout, but it ended there. The coordinator was beyond useless and their crew didnt take care packing furniture - at least 5 things were broken on arrival and lost my vacuum. Then they denied claims. The coordinator was beyond useless and gave constantly inaccurate updates - eventually movers arrived 2 weeks past when I was told.
Moving season is coming up and I need to warn everyone about Morse Moving and Storage. Absolutely the worst moving company I've ever used! They damaged an entire bedroom set and scratched up several other items. When I went through the process of making a claim, the settled for literally pennies on the dollar. I literally tipped the movers more than I got back for trashing my belongings! Do not use this company!!
James, I’m really sorry to hear about your experience with Morse Moving and Storage. It's clear how frustrating it must have been to deal with the damages and the claims process. We value your feedback .
Terrible. We packed everything ourselves. It was in good condition. We paid for the insurance. Very expensive items were broken and lost. They denied the claims to cover it. Workers were drinking and smoking weed. We move every few years, so lots of experience. Worst of the worst.
Colin, I’m truly sorry to hear about your experience and the issues you faced with your items and claims. Your concerns are valid, and I understand how frustrating this must be, especially when you’ve moved often and expect a certain level of service.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 53%
- Careful with belongings4 · 27%
- Worked hard and fast4 · 27%
- Turned up when they said1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Morse Moving and Storage. A review can mention more than one thing.
In their own words
Just used their service. I have moved several times and was very impressed. Tom and Robert were very professional, very careful with items, and arrived on time. Beyond expectation put every thing together. If you want a move with no stress I highly recommend the company.
We’ve used Morse twice now. One to move out of our house into a temporary apt during a new build process and the next to move into our new build. We had two different crews and were very professional, friendly and worked efficiently, even when we threw some curveballs at them (large furniture, multiple stops etc). Can’t thank Morse enough for making a normally very stressful process anything but. Highly recommend to anyone in need of moving services
Thank you, Clayton! We truly appreciate your kind words and are glad to hear that both moving experiences went smoothly. It's great to know our teams were professional and efficient, even with the challenges. Your recommendation means a lot to us!
I spent a lot of time coordinating with Morse moving and found them very professional, informative and responsive. We unfortunately had a change of plans and could not go through with the move, but I would definitely use them in the future.
TJ and his crew were amazing helping me with my move. They worked swiftly and got all my items out of my old place and into the new one much faster than I had anticipated! They treated my items with care and were so creative with getting things into difficult doorways. Thanks so much!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff4
- furniture4
- careful handling3
- swift work2
What the company says about itself
Taken from Morse Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“…around how people actually relocate. Since 1954, our family-founded company has grown f”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…company that has been in operation for more than 60 years, we’ll give you the moving and storage”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…professional.” — Rob P. Comprehensive, Fully Insured Coverage Morse Moving & Storage mee”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“Morse Today! Call: 888-616-2810 GET A FREE QUOTE MENU MENU Home Moving Services Local Mo”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…ervices in Cleveland you can trust. Our family-owned business runs on the basis of treating”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews
- chamberofcommerce.comdirectory
- mapquest.comdirectory