Stark Moving and Storage Inc
Mover in Boston, Massachusetts
Google rating
4.9
Ratings counted
382
Are 1 or 2 star
2.9%Around typical
The rating breakdown
11 of the 382 ratings in Google’s published star breakdown for Stark Moving and Storage Inc are one or two star.
Against other movers in Boston
1.4 percentage points higher than the middle of the 21 movers in Boston we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 365 | 95.5% | |
| 4 star | 5 | 1.3% | |
| 3 star | 1 | 0.3% | |
| 2 star | 0 | 0% | |
| 1 star | 11 | 2.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Stark Moving and Storage Inc at 2.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Stark Moving and Storage Inc, counted by matching the words they used.
- Crew conduct4 · 33%
- Damage to belongings3 · 25%
- Items missing or never delivered3 · 25%
- Price rose after the quote2 · 17%
- Late, delayed or a no-show1 · 8%
- Belongings withheld over payment1 · 8%
Counted across the 12 one and two star reviews we have read for Stark Moving and Storage Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The most terrible experience I ever had in my life with a service provider, even don’t know where to start…. They made an estimation of 600-800$ for moving out my furniture and put them in a storage. Then, on the day of the moving they charged me the double (1500$) including 1 month of storage. In the phone they make it look like it’s not going to cost much for you to sign with them and then overcharge on the moving day pretexting a bunch of non sense.
Do not hire this company for a long distance. Good: they sell well, accommodating and pretty much agree to anything asked. Picked up on time, wrapped everything very well. Now bad: promised wardrobe boxes, instead used big boxes and simply threw clothes into it. Charged fir their time and boxes 😂 Original estimate of arrival to the destination was late afternoon. I called them at 10 am to get an ETA, took over 2 hours and multiple calls to get in touch with Roman, he surprised me by saying the ETA was 7 pm.
Hello Sonya, I hope all is well! We're pleased with your experience with our sales team and crew on loading date, and would like to disclose a few points. First of all, we truly apologize about having only 1 man on delivery, due to sickness of our other worker, whom we picked up in Ohio.
Wish I could leave zero stars. They were over 2 hours late and charged nearly a thousand dollars including charging for their commute. Didn’t even move a desk…do not recommend then in the least.
I received an estimate from Stark Moving and Storage and hired their moving service. They removed all furniture from the house, and, at the new place, they doubled the price before unloading the truck. They hijacked all my stuff until I paid the full NEW amount in order to get my stuff back. Beware! And please don't trust them when they say that they "don't hijack furniture". They do. And they will demand a substantial amount of money from you.
They new we were elder and disabled and that if they treated us like garbage they could get away with it. We are still finding things that were destroyed because of them. Don't use this company. I will never forget the cruelty. Exactly the way the person describes in the review below it was like teenagers had packed. It seems like they have a crew for customers that matter and a crew for customers that they decide are trash. There is no remorse from the owners of this company either. Only gas lighting.
We moved from Boston to Denver in a very large truck packed by Stark. The contents of the truck were in total chaos upon arrival at the storage unit, which we saw immediately when the truck Stark had loaded was opened. No one had touched the contents from the time it was loaded until the time it got to the destination. We were present and watched as the unloading crew had to tape up boxes just to get them out of the truck and into the self-storage unit without the contents going everywhere.
Hello Les Perletz, Thank you for your feedback Stark Moving company only loaded the stuff into the trailer, after that as we discovered stuff was unloaded into the storage of another company and again loaded and delivered to the customer.
We were given a quote of between $627 - $836 and should take about 4 hours. THEY asked what was being moved and estimated how long it would take and came up with those figures. Other than the beds (5), some bureau's & TV's, there weren't any other big items, no couches, chairs or loveseats, kitchen tables or chairs.... Mostly boxes, bins & bags. We gave $100 deposit. Once the move was complete, we were charged $1053.43 - making the total charge $1153.43 - A LOT more than they quoted.
My experience with this company was terrible and they do not stand by their service. - Three guys showed up to for my move in the morning and they looked exhausted. They took multiple breaks throughout the job and ended up exceeding the estimate by several hours. They were very inefficient. - They left hardware screws and bolts for my furniture at the original apartment and didn’t deduct for time taken to recover hardware.
Hello, Steven Thank you for choosing our company, your feedback is very important to us, but we would like to clarify some things. First of all, we would like to tell that from very first minute of booking Steven P. was complaining.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast152 · 49%
- Professional and courteous148 · 47%
- Turned up when they said86 · 27%
- Careful with belongings75 · 24%
- Kept in touch31 · 10%
- Price matched the quote8 · 3%
Counted across the 313 four and five star reviews we have read for Stark Moving and Storage Inc. A review can mention more than one thing.
In their own words
Very professional, showed up on time they worked efficiently and they were very communicative. They took great care with all of my belongings wrapped everything well. I would highly recommend them and I myself will be using them again for my next move.
Had a wonderful experience with Stark Moving and Storage for a long distance move from Massachusetts to North Carolina in May. Very good value for your money. They came on time and on schedule for the pick up and drop off. Furniture was in good shape. Movers were very nice and efficient. Most importantly there were no surprise fees(many moving companies do this based on my research).
I am thrilled to share my experience with Stark Moving Company, as they truly exceeded all of my expectations. From the moment they arrived at my 3-bedroom house to the final delivery of my belongings, every aspect of their service was top-notch. The team at Stark Moving was not only professional but also incredibly efficient. They handled all of the packing with care and attention to detail, ensuring that each item was securely wrapped and protected during the move.
I requested quotes from many movers to assist with moving heavy furniture from NH to RI. Stark gave one of the best prices and I ultimately chose them based on their Google and Yelp reviews. They did not disappoint. The reservation process was very easy and completely online. On the day of the move, the Stark Movers called to say they were within 10 minutes from my apartment. I appreciated the punctuality and communication. There were three movers who worked efficiently as a team.
Kelly, thank you for the feedback, we appreciate it! Happy to hear your move went well.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional movers30
- courteous staff23
- smooth move14
- professional crew14
- efficient movers14
- quick movers6
- long distance move5
- efficient unloading2
- complicated move2
- reliable moving company2
What the company says about itself
Taken from Stark Moving and Storage Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Says it is licensedsays on their website
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“…eferrals from previous customers We are licensed & insured We are a fully bonded, licens”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…previous customers We are licensed & insured We are a fully bonded, licensed, insure”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“…a fully bonded, licensed, insured, and BBB-accredited company. You can trust us to transport”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…are licensed & insured We are a fully bonded, licensed, insured, and BBB-accredited”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…and storage services or to receive a free estimate, contact us today There are many cheap”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bbb.orgreviews