Turn-key Moving and Delivery LLC
Mover in Springfield, Missouri
Google rating
4.5
Ratings counted
38
Are 1 or 2 star
13.2%Above typical
The rating breakdown
5 of the 38 ratings in Google’s published star breakdown for Turn-key Moving and Delivery LLC are one or two star.
Worked out from 38 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Springfield
8.7 percentage points higher than the middle of the 19 listings in Springfield we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 33 | 86.8% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 13.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Turn-key Moving and Delivery LLC at 13.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Turn-key Moving and Delivery LLC, counted by matching the words they used.
- Late, delayed or a no-show3 · 60%
- Crew conduct2 · 40%
Counted across the 5 one and two star reviews we have read for Turn-key Moving and Delivery LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terrible experience.!! No show on a job that was booked weeks in advance AND confirmed the day before. Never returned my calls or responded to messages and texts. Very unprofessional and would not recommend no matter how nice they are on the phone. BREEZY Movers rescued me when it was pouring down rain and arrived in less than an hour and still beat the price that this company quoted me. Choose your movers wisely and don't get fooled like I did.
THIS IS NOT A REAL MOVING COMPANY!!! DO NOT HIRE THEM!!! I called almost daily to make sure they’d be moving us. I called the night before and I called at 8:30am and she said they were on their way and would be there at 9am. They never showed and they wouldn’t answer my calls or respond to my voicemails and texts. I had told them that if they couldn’t move us that we would lose everything and they assured me that they’d be there. I trusted them and we would have lost everything had it not been for breezy movers.
I had this company move me a couple of weeks ago. The guys that came were terrible. They had to be prompted to keep moving and literally talked on the phone while carrying out one item at a time much of the day. They could not figure out how to take down a door to move the refridgerator out and it took them almost 2 hours to move the fridge alone. They broke a tv and a mirror. They also let me know that they left part of my bedframe at the old house. Said it was in the driveway and I couldn't miss it.
BEWARE! I would highly discourage anyone from booking this unprofessional company. They did not show up for a major moving and hung up the phone on me several times. They do not have insurance for the company. I booked over a week ago and struggling to find another company at the last minute.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous16 · 59%
- Careful with belongings12 · 44%
- Worked hard and fast10 · 37%
- Turned up when they said6 · 22%
- Price matched the quote1 · 4%
Counted across the 27 four and five star reviews we have read for Turn-key Moving and Delivery LLC. A review can mention more than one thing.
In their own words
Had an amazing experience with these movers today! On time, quick, hard working, and professional! Everything was handled with care and not a single thing was broken.
Thank you, glad we had the opportunity to meet you and help with the relocation process. We look forward to working with you again in the future.
I cannot say enough positive things about our moving experience with Turn Key Movers. They have a very fair price and their movers were the most courteous, professional, and efficient that I’ve ever seen after probably 17 moves with 17 different companies. You definitely cannot go wrong with this company there won’t be a better choice than this one. Thank you so much, you are the best at what you do Dan and Trudy ❤️😁👍
Thank you so much for those kind words! Im so glad we met your expectations. It was a pleasure working with you! Looking forward doing business with you in the future. God Bless
Where can I begin? I hired another company to load up my U-Haul in St. Louis. That company lacked any experience with loading a truck properly and unfortunately there were huge language barrier problems. Turn-Key came up to St. Louis to drive the U-Haul back to Nixa for me. Upon their arrival, they saw that the truck wasn't packed correctly and had it continued that way, it would not have been possible to finish loading up the rest of the house.
Thank you for those kind words. Glad we were able to make your day easier. We look forward to working with you in the future. If you ever need any help give us a call.
I called 5 moving companies about two weeks ago and not a single one called me back to give a quote. When I called Turn-Key I spoke to a person, got a quote and accepted it. They arrived on time, were very professional and took great care with my furniture. We had some larger items that would not fit in the elevator at the new place. They had to carry 3 large book shelves up to the 3rd floor. Never heard a complaint all day. Very impressed with the level of service from these guys. Well done.
Glad we could help and make the move easier for you, hope you enjoy the new place and we look forward to working with you in the future.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff9
- careful handling6
- pricing5
- careful with property4
- furniture moving4
- move experience3
- truck3
- family owned company2
- on time2
- courteous movers2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- bizapedia.comdirectory
- nextdoor.comsocial
- chamberofcommerce.comdirectory
- bbb.orgreviews
- facebook.comsocial